Eric Jaskolka Email & Phone Number

Muscatine, Ia

• Build and leverage relationships with internal business partners, corporate enablers and external partners• Manage all aspects of project management activities (costs,budget, timelines, issues/risk management, deliverables,quality, and change control)• Manage indirect resources, both internal and external, tounderstand and evaluate functional requirements, reviewtechnology/application alternatives, and develop CRM solutions and designs• Define KPI targets/goals based on business analysis to deliver strategic business results.• Manage the development of testing strategies and plans withbusiness owners• Reduced email volume 10% through improved business rules

West Des Moines, Ia

• Managed call center order management, email, and click to chat/call business applications to drive $12M + in sales • Improved the customer experience by optimizing business functionality and processes resulting in $200K + savings• Interacted with internal business partners and external vendors to problem solve, improve the customer experience and reduce costs• Created a knowledge base repository of documented business processes, workflows and application functionality• Monitored and evaluated call center agents quality• Successfully replaced existing order management application under a $1M budget• Managed multiple customer recovery efforts to retain customer loyalty• Reduced email volume 10% through improved business rules

West Des Moines, Ia

• Managed and developed a team of 100 inbound phone and email agents and 4 Team Managers to achieve personal and business goals• Started new call center programs for Automotive and Water Heater sales• Increased automotive sales by 100% to $5M in sales• Validated adherence to all KPI for assigned lines of business• Built a teamwork environment that encouraged hard work and collaboration• Consistent call quality at 90%+• Developed and managed sales contests• Implemented facility employee recognition program

Des Moines, Iowa Area

• Managed and developed a team of inbound and outbound sales representatives with over 500 accounts resulting in $7M annual sales• Start up of new outbound sales group. Goal of $2K/mo, within six months achieved $200K/mo.• Provided creative direction to sales force and production artists

Lincoln, Nebraska Area

• Channel Manager/Key Account Manager responsibilities for retail and convenience store chains• Tactical execution of annual national and local marketing strategies• Directly impacted company’s success by utilizing current knowledge of regional customer base to penetrate market, developing and sustaining sales and market share growth, while maximizing profit• Supervised annual sales over 1.5M cases• Negotiated contracts and space requirements• Managed POS purchases and expenses• Managed a team of Drivers, Merchandisers, and Account Managers in a territory consisting of more than 200 accounts• Implemented pro-active procedures for close dated product

Lincoln, Nebraska Area

• Managed and serviced a territory of more than 60 accounts• Maintained company planograms, rotation, and brand requirements• Consistently surpassed quarterly quotas

Lincoln, Nebraska Area

• Over-see day time operations of over 100 agents and 3 supervisors• Ensure adequate staffing for each calling program• Managed predictive dialer

Lincoln, Nebraska Area

• Managed and developed a team of 30 sales representatives

Lincoln, Nebraska Area

• Outbound sales of various products• Consistently in the top 1% of sales representatives

Bachelor Of Arts (Ba), Marketing/Marketing Management, General

Bachelor Of Science (B.S.), Marketing