Eric Jefferson Email & Phone Number

Foster City, California, Us

As the Telco Service Reliability Engineering Lead, I manage a global, highly skilled team, overseeing the full life cycle of Telco Infrastructure through ITIL principles in request, problem, change and capacity management, as well as diversity reliability engineering best practices. I ensure compliance with Visa's Golden Rules of Change and Procurement while building and leading the Telco Service Reliability Engineering (SRE) program. In this role, I collaborate with Global Network Architecture, Engineering, Operations, and Automation Development to drive strategic initiatives and operational excellence.I continuously improve infrastructure reliability across SD-WAN, MPLS, DIA, and Wavelength technologies, ensuring 99.99999% availability through effective capacity management and BGP, OSPF, and EIGRP routing protocol optimization.Key Responsibilities:Lead and inspire Telco Reliability Associates to set aggressive goals, drive innovation, and manage risk, ensuring Visa’s availability and reliability standards.Foster a culture of vendor accountability, working with Global Telco providers, Field Technicians, and Import/Export suppliers to meet Visa’s service delivery and reliability objectives.Act swiftly in response to service disruptions, capacity constraints, and configuration errors, while proactively addressing single points of failure.Collaborate with Visa Operations Command Center, Network Support, and Service Reliability Teams to meet Visa’s security and reliability objectives.Manage TCO for Telco, oversee circuit inventory, and ensure OPEX and CAPEX budgets are met within +/- 3%, including router installations, moves, and decommissions.I bring expertise in network infrastructure reliability, including LEO satellite technology, vendor management, and financial management (RFPs, competitive analysis, budgeting), ensuring Visa’s Telco infrastructure is robust, secure, and aligned with business goals.

Foster City, California, Us

Global Team Leader | WAN Connectivity Deployment | Telecom Services Negotiator | Site Reliability EngineeringI lead a global team responsible for deploying WAN connectivity solutions, including MPLS Ethernet, Direct Internet Access, Wavelength circuits, GEO VSATs, and routers. My team ensures the activation and lifecycle management of commercial and corporate sites, consistently meeting or exceeding due dates.In my role, I directly negotiate multi-million dollar telecom services RFPs, supporting Visa’s Sourcing team. I oversee vendor management, including field technical services, and manage fiscal responsibilities such as circuit and router inventories for commercial and corporate WAN deployments. Additionally, my team handles carrier maintenance change management to avoid duplicate scheduling that could result in site isolations.I also focus on site reliability engineering by managing Points of Presence (PoPs), collaborating with local access providers, and ensuring provider edge router and physical path diversity to enhance network reliability and performance. My responsibilities also include capacity, network deployment, technical services management, and lifecycle management.

Foster City, California, Us

Sr. Network Engineer position in the Network Performance Optimization team within Visa’s Global Network Engineering Organization. The Network Performance Optimization team’s mission is to drive continuous improvement across all aspects of Visa’s global networks. The Sr. Network Analyst is a part of a high performing team that is charged with facilitating collaboration within the Global Network Engineering department and across Operations and Infrastructure to drive continuous improvements in network availability, service delivery time/quality, and cost.

Researched and developed technical specifications and best practices for distributed data network design, reliability, and secure client-server data transfer, including encryption, global ISP hosting, and ACH debit/credit processing. Provided strategic IT consulting to small/midsize businesses and enterprises on Voice, Audio, Video, Cellular, WIFI, and Network design, language translation, and distributed computing, storage and firewalls while ensuring compliance with IT governance standards and best practices in technology strategy.

Leadership - of a team consisting of 13 direct reports supporting 302 regular/contract employees; accountable for the strategy development an execution, profit/loss and end-to-end operations and product life cycle for start-ups serving; Small/Midsize Business Enterprise, Affiliate Competitive Local Exchange Carrier Telephony, and Extended-Net Multiple Dwelling Unit Telephony markets; servicing 51k residential consumers in 3 states, and 11k Small Businesses in 7 states; generating $34M in annual revenue.

Dallas, Tx, Us

Led a team of 2 Marketing/Financial Analysts and 2 Attorneys in translating Corporate Strategy and Business Imperatives into long and mid-term goals to launch and grow the Affiliate Telephony Services Program. Targeted B2B partnership ventures with Key Stakeholders and Business Leaders in the Cable industry.

Led a Team of 2 Business Continuity Managers, 2 Financial Managers and 13 BC Technicians in the Creation Strategies, Business Plans and Certifications Processes for the successful translation of Internal Reliability & Disaster Recovery capabilities as a commercial offer to business customers and government agencies including All State and State Farm Insurance companies and the Federal Emergency Management Administration and the Federal Aviation administration agencies providing Virtual Private Networks, PBX’s, Client Servers, X.25 TCP/IP and Voice access.

Recruited for performance of Long-term Strategy and Business Analysis in direct support to the CIO for Go-No Go evaluation of $2.1B - $2.5B 10 year Outsourcing proposals made by IBM, CSC and Arthur Anderson for AT&T's Consumer Long-Distance Billing Systems, Data Centers, Infrastructure and Programming Support Staff supporting detailed billing for over 90 million residential accounts each month.

Enhanced Planning Process by Recruiting, by training and leading a team of 9 business analysts and 1 CPA in the CIO/CFO matrix managed deployment of structured business case methodology for the strategic/financial evaluation & procurement linkage of all major data processing and network acquisitions of hardware, maintenance, and software.

CIO/CFO Financial, Planning & Analysis of the Information Technology Procurement, Budget, Payable, Receivable, and Inventory Processes supporting Annual Budgets for $1.45B of hardware leasing maintenance, and software use and licensing, operating expenses and $650M of capital for Processing and Data Storage Technology.

Responsible managing the teams supporting trouble ticketing and problem resolution for Network Operations and Data Processing Batch and Online Processing. Supported Voice PBX’s, Modems, Front-End Communications Processors, File Transfer Data Networks, Mainframe Channel Attached Terminal Controllers & Printers, Cabling, hardware maintenance & installations, and Batch Application Processing Scheduling and Abnormal-end Resolutions.

Supervised and provided tier-II trouble shooting and problem resolution methods and procedure; voice and data network engineering. Supporting large mainframe or client server, LAN/WAN processing environments as well as design, configuration, installation and maintenance of Bulk Data, Frame Relay, ATM, TCP/IP X.25, PSTN and ISDN, Fiber Token Ring, Bulk Data Transport and NCR-Comten and IBM’s Systems Network Architecture (SNA) Virtual Terminal Processing networking environments.

Master Of Science In Management Msm, Technology And Innovation

Master Of Business Administration (M.B.A.), Finance, General

Bachelor Of Business Administration (B.B.A.), Management Of Information Technology

Associate Of Health Science, Health Sciences

Diploma/Certificate, Computer Programming

Non-Degree Kellogg Executive Education Program, Business Administration And Management, General