Eric Jensen Email & Phone Number

Philadelphia, PA, US

Greater Philadelphia

Provide business development and strategic consulting for select banking and payments clients. As the primary source of competitive intelligence, my goal at JD Power is to help my clients optimize every customer interaction.

Doylestown, PA

I specialize in teaching comprehensive graduate-level research methods. My expertise encompasses hypothesis development, literature review, research ethics, qualitative and quantitative methods, sample design, questionnaire design, data analysis utilizing SPSS, reporting and storytelling, as well as proposal development.

Greater New York City Area

• Business development and CX consulting among Fortune 1000 companies.
• Recognized subject matter expert in customer experience and financial services, conducting webinars and authoring several white papers, blogs, and other timely and strategic articles.
• Brought in seven new logos to the organization in three years.

Greater Philadelphia Area

• Business development and consulting for Fortune 500 Institutions.
• Led teams in solving client needs with a focus on customer experience among retail, manufacturing, IT, and financial services companies.
• Designed, developed, and grew customer experience program for a major regional bank including product development and brand work as the bank looked to expand its reach outside its footprint.
• $2M annual book of business.

• Helped businesses solve strategic client needs across various financial services such as wealth management, retail banking, mortgage, and credit card, with a focus on enhancing customer experience.
• Over 20 presentations in 2015 to C-Suite executives at Fortune 50 financial services organizations.
• Developed $750K in new business in year one among financial services clients.
• 4 new financial services clients brought in, including Bank of America Retail Bank and Credit Card.

New York City Metropolitan Area

• Consultant and SME for Fortune 500 companies across Financial Services, IT, and Retail verticals.
• Grew existing accounts by 30% in revenue.

• Business development and consulting for Fortune 500 organizations.
• Led a team of 18 researchers to grow a book of business from $3M to over $14M in annual sales.
• In 5 years sold over $40M in NEW business.
• Grew the Wealth Management practice from less than $1M to more than $4M in 4 years.
• Won a large-scale loyalty research program in an RFP process that included 16 other suppliers. Program grew to over 60 studies and $6M+ in annual revenue over 5 years ($22M+ total).… Show more Business development and.
• Won a large-scale loyalty research program in an RFP process that included 16 other suppliers. Program grew to over 60 studies and $6M+ in annual revenue over 5 years ($22M+ total).

Princeton, NJ

New Brunsick, NJ

I have extensive experience teaching graduate level Research Methodology courses, where I cover a wide range of essential topics including hypothesis development, literature review, research ethics, qualitative and quantitative methods, sample and questionnaire design, data analysis using SPSS, effective reporting and storytelling, as well as proposal.

Princeton, NJ

• Hired, trained, and managed a staff of 3 Research Analysts.
• Completely revised Summit Bank’s Mortgage Satisfaction Tracking Survey, leading to more actionable results and increases in customer loyalty not seen at the bank before.
• Developed actionable reports and managed studies for the following banking products: demand deposits, home equity and auto loans, personal lines of credit, IRAs, mortgages, CDs, and passbooks, among others.
• Managed vendor recruiting and oversight… Show more
• Managed vendor recruiting and oversight, bringing the number of suppliers from fourteen to a more efficient and manageable four. Show less

Newark, NJ

• Hired, trained, and managed a staff of 4 Research Analysts.
• Managed primary and secondary research projects for Prudential’s web site, assisting top management in new channel strategies.
• Eliminated the need for a statistical consultant resulting in annual savings of over $100K.
• Developed actionable reports and managed studies among a variety of products and services including individual life insurance, annuities, stocks and mutual funds, and real estate.

St. Petersburg, Russia

• Taught International Business to University of St. Petersburg (Russia) students and professors.
• Topics covered included: international marketing, organizational behavior, trade policies and practices, and global supply chain management and logistics.

Ph.D. Abd, Social Policy Analysis & Administration, 3.75 Gpa

Masters - Mpa Government, Non-Profit Administration, 3.95 Gpa

Bachelor Of Arts (B.A.), Political Science, 3.84 Gpa