Eric Jerome Email & Phone Number

Barrie, On, Ca

1 Georgian Dr

Barrie, On, Canada

Assist with sizing and coordination available fashions. Encourage the Customers to use Auto-locate service to source Merchandise not available in store. Present Instant Credit and processing to get approve Credit Cards for Customers. Provide Customer Service for all inquiry asked. Process Transactions and returns via POS.

Burlington, Ontario Canada

In my past role with RockTenn, I was extensively involved with all aspects of maintaining the Microsoft Server infrastructure including DHCP, DNS, Print services, SCOM, SCCM, Hyper-V, VMWare ESX and Server Access. I have a clear understanding of Centralized Storage, Backup, Messaging (Exchange), Active directory and the need for business continuity. I also have extensive experience with Server/Site Migration planning and implementation including doing hardware and software installation and configurations as well as transferring Data and Applications to new environments including Virtual and refreshed Hardware. I am also familiar with the support of Windows 7 and 8.1 desktop environments. Using ServiceOne Helpdesk software, I have been able to provide superior customer service and problem solve service requests for all user levels within a very diverse group of employees as the company spanned across all of North America. This included using many administrative tools to provide a solution, most often without having to escalate to management. Part of my role included providing research, reports and suggestions to move forward to new Methods/Technology. During my 16 years at RockTenn I have gone through 2 mergers and I have been involved with many aspects of merging server infrastructures. I have also traveled to multiple company sites to provide onsite Project Lead support for infrastructure changes. In my career, I have been successful in embracing change as it is clearly a constant in the IT world.

North York, Ontario Canada

I was responsible to build and distribute software packages to the workstation and servers. This included testing with in our Test Lab and promoting to production. This was with the Tivoli environment. I was also responsible for Tier 3 Support to the Windows Server environment. Also provide On Call server support.

Sudbury, Ontario Canada

The day to day responsibilities included Backup Tape Rotation, System checks for Network Available and Wireless LAN to other Hospitals and sites. Provide both Server and workstation support. Assisted to migrate Dos environment to Windows 3.1 utilizing an image. Created the image used. Also work with Novell and configured new servers as required. Worked with Hospital Application to ensure integration where needed. Familiar with Meditech Hospital Information System. Provided On-call support.

Sudbury, On, Canada

Provide technical support to the labs as required. Swapped out Equipment and imaged as required. Worked with Students in the use of the computer labs.

Toronto. On, Canada

Converted Application in Clipper development environment From Single user to Multi user.

Sudbury, On, Canada

Provide testing of new Hardware and Software for the Computer labs. Assisted to develop the image and deliver of the image. Provide technical support to the labs as required. Swapped out Equipment and imaged as required. Worked with Students in the use of the computer labs.

College Diploma, Computer Studies, 3.5

High School, Business / Computers

Activities and Societies: High School Rock Band Technical Crew, Cross Country Ski Team