Eric Jeter Email & Phone Number

Atlanta, Ga

As a Digital Solutions Technician, I thrive on solving complex hardware and software issues for desktops, laptops, and peripherals. My day-to-day involves ensuring seamless IT operations by troubleshooting problems, improving endpoint performance, and driving process automation. I love being hands-on in asset lifecycle management, from procurement to deployment, which keeps things running smoothly. I’m also always thinking ahead, identifying bottlenecks and optimizing processes to prevent recurring issues. It's rewarding to know that my efforts keep the team productive and reduce downtime across the board.

Kennesaw, Ga

During this tenure, I found great satisfaction in tackling high-priority support tickets and resolving advanced technical challenges. Working closely with Office 365 and Google Workspace, I streamlined user management, improved team collaboration, and ensured our systems stayed secure. I took pride in offering exceptional end-user support through both the helpdesk and phone channels, ensuring users had a smooth experience, no matter how complex their issues were. Each day, I focused on delivering fast, effective solutions that made a real difference to productivity.

Kennesaw, Ga

In this role, I designed and configured server infrastructures to ensure exceptional performance and reliability. I was responsible for maintaining the smooth operation of large-scale data centers, which involved installing, replacing, and repairing servers and hardware to keep everything running at peak efficiency. Security was always a top priority, and I implemented advanced security protocols to safeguard data and ensure system integrity across all platforms. This role allowed me to combine my technical expertise with a focus on reliability and security, ensuring uninterrupted service and protection for the organization's critical IT infrastructure.

Marietta, Ga

I was honored to be promoted to Help Desk Service Manager within just six months due to my leadership and problem-solving skills. Managing the IT services across 14 locations, I implemented standardized configurations, improved purchasing processes, and ensured compliance with security protocols. My role was like being the go-to person for all things IT—whether it was network management, security, or support, I worked to ensure everyone had what they needed to stay connected and productive. It was incredibly rewarding to lead a team that kept our tech running smoothly every day.

Atlanta, Ga

Moving from a technician to a Junior Systems Administrator was a proud moment in my career. I took on a leadership role, managing a team across four locations while handling system upgrades, helpdesk operations, and data security. One of my favorite projects was leading a large-scale PC refresh, transitioning from Dell to HP systems, which greatly improved efficiency and user satisfaction. My role also involved managing our Symantec Encryption Server and introducing sustainable IT recycling initiatives, ensuring we balanced performance with environmental responsibility.

Atlanta, Ga

As a Network Technician, I provided comprehensive IT support for three locations, ensuring our network stayed secure and operational. I enjoyed working in both hardware and software environments, from configuring user accounts in Active Directory to managing network traffic and minimizing risks. My focus was always on ensuring smooth operations and quick resolutions for any issues that came up. The variety in this role kept me on my toes, and I learned a lot about maintaining infrastructure at scale

Atlanta, Ga

At Atlantis Plastics, I provided IT support to over 500 users across 16 nationwide locations. I led the planning, implementation, and execution of a successful desktop and laptop rollout, deploying 150 systems across multiple sites. Additionally, I was responsible for managing the deployment of Trend Micro Virus Scan across all workstations and servers to maintain system security. I designed, built, and implemented the Microsoft Remote Installation Service (RIS) to streamline system deployments, and created images for multiple platforms using both internal RIS and Dell solutions. My role also involved administering and maintaining Dell and IBM laptops and desktops, managing Sprint Business Connect, and supporting Sprint PDA devices, including hardware repairs and account management for Palm and Windows systems. Alongside providing comprehensive network and desktop support for all locations, I handled PC installations, upgrades, troubleshooting, and maintenance. By prioritizing and resolving client issues in a timely, professional manner, I ensured that end-users received seamless technical support across the organization.

Atlanta,Ga

In this position, I provided essential network and desktop support for the North America Operations office and four satellite locations, serving over 100 users across North Georgia. My role involved building, configuring, maintaining, and repairing Dell laptops and servers, while also managing the deployment of Dell and HP switches. I ensured compliance with LAN management standards, overseeing workstation and server performance, capacity planning, and the overall management of the company’s enterprise-wide network. In addition to hardware and software support, I handled system upgrades, printer configuration, and troubleshooting, conducting root cause analyses to implement cost-effective solutions that reduced support time. I efficiently managed client issue resolution, ensuring a professional and timely response to problems, and was responsible for creating, modifying, and deleting user accounts to ensure secure and authorized network access. I also maintained regular system backups and disaster recovery protocols to safeguard the organization’s data. A key highlight of my tenure was my involvement in the relocation of the company’s North America Operations hub from Memphis, TN, where I played a significant role in constructing, testing, and installing over 50 servers. Additionally, I completed a Server 2012 course, during which I built a comprehensive Domain and Active Directory Lab, further enhancing my technical expertise.

Atlanta, Ga

In this role, I served as the Enterprise Manager of B2B Infrastructure Development. My role involved providing third-level technical support for a global bandwidth bid-management system, ensuring smooth operation and troubleshooting issues. I offered remote and on-site support for NT servers across different locations and conducted end-user training on all Order Entry/Provisioning (OE/P) software systems that were utilized and supported. Additionally, I was responsible for setting up new NT servers, installing operating systems, software, and performing daily backups, as well as maintenance and repairs. My duties extended to providing technical support for the OE/P Development Group and assisting the B2B group, supporting Toshiba and Dell desktop and laptop users on Windows 98, NT, and 2000 platforms. I led the testing initiative for Windows 2000 within the B2B development group and managed the deployment of all B2B systems, overseeing their progression from development to Quality Assurance, and then from Quality Assurance to production. Furthermore, I contributed to the development and ongoing support of the B2B intranet, ensuring its functionality and continuous improvement.