An experienced Sales Manager and Trainer with a background in call / contact center operations. Specializes in start up call centers and turn-around projects with both short and long-term project assignments in numerous industries. Demonstrates strong business marketing, sales, and customer service skills through various front-line and management positions which compliment MBA education. A visionary with the ability to serve as a strong asset to companies by decreasing employee turnover, increasing sales performance, increasing employee morale, and increasing customer service ratings. • Thinks logically and analytically• Great under pressure• Leads by example• Closer• Problem Solver• Excellent CoachSpecialties: competitive, customer service, direct mail, general management, inventory management, management, market planning, meeting facilitation, quality, sales, telephone skills, training and development, various crm programs