Eric Jordan Email & Phone Number

Houston, Texas, Us

Houston, Texas, Us

Provided on-site installation/repair of network, servers, routers, computers and printers to 13 small business and private customers.Designed and implemented Microsoft Active Directory environments.Recognize and troubleshoot problems with server hardware and applications software.Migrated on premise Microsoft Exchange to Microsoft Office365.Install and configure desktop computer hardware, software and peripherals.Performed network scanning and vulnerability assessments using Nessus.Responsible for monthly maintenance and sustainability.Responsible for installing and maintaining backups and disaster recovery using StorageCraft.Provided first line of support to customers and acted as primary point of contact for all hardware, software and network problems.

Houston, Texas, Us

Migrated 107 accounts from on premise Exchange to Microsoft Office365.Oversaw and managed the upgrade from on premise Windows Server 2003 to a 100% virtualized VMware Windows Server 2012 R2 environment.Upgraded from Server 2003 to Server 2012 R2.Collaborated with the IT Director and CFO to construct a Risk Management Framework that encompassed the following activities: Inventory System Matrix, Threat/Vulnerability Assessment, Computer Security Policy, Audit Exposures, Employee Awareness, Computer Incident Response Team.Ensured all aspects of IT were maintained according to IT standards.Prepared and executed an IT strategy to reduce costs for the IT department.Established and maintained user documentation, help files and a wiki.Implemented onboarding/offboarding procedures to reduce total time by 50%. Implemented new ticketing software to track incidents which increased service levels, reduced resolution time, and tracking of key metrics.Designed asset tracking database.Diagnosed, troubleshooted and maintained hardware including, PC’s printers, networking equipment and telephones.Increased security, stability, and recoverability of the corporate network through implementation and ownership of all IT policies including security, backup, disaster recovery planning and compliance.

Houston, Tx, Us

Served as the first point of contact for all IT related incidents.Diagnosed, troubleshooted and maintained hardware including, PC’s printers, networking equipment and telephones.Managed ticket/service requests while meeting or exceeding defined service level expectations (service manager).Maintained daily process of onboarding/offboarding of employees.Engaged in ongoing implementation of asset management system.Managed daily operations to include: troubleshooting connectivity problems, installing & maintaining routers, adding/terminating users, assigning rights and access, resetting passwords, establishing e-mail addresses, assessing and reporting operational status.

Master Of Science, Cybersecurity And Information Assurance

Bachelor'S Degree, Information Systems And Cybersecurity

Associate'S Degree, Information Systems And Cybersecurity