Eric Jore Email & Phone Number

Eden Prairie, MN, US

New Brighton, Minnesota, US

• Senior Change Manager that led Change/Release in matrixed environment across multiple Product/Delivery teams. At Optum, built new, data-intensive, software products focused on bringing healthcare data together. These.
• Led Onshore and Offshore Release Teams improving CI/CD automation and risk mitigation strategies that provided github/code repository delivery improvements and optimized capabilities of development teams.
• Compliance/Regulatory enforcement with Optum/UHG standards, HIPAA, DUR, PII, Security Vulnerabilities, SOX, etc.
• Delivery and monitoring tools – Jenkins, Cucumber, Grafana, Kibana, Splunk, GitHub/GitHub Cloud, ServiceNow
• Close Partnership with Product/Scrum Teams and integrations with Rally/CA Agile, AHA and Optum SharePoint Accomplishments:
• Established and directed Site Reliability Engineering(SRE) and Change Advisory Board(CAB) oversight to govern across Enterprise Architecture Integrations and Platform (EAIP) teams. This championed best practices and.

• Managed all ITSM processes for a critical suite of over 50 API's. Partnering with Product Teams, DevOps Teams, Consumers and Backend Data Source Repositories to ensure optimal business processing and maximum.
• Supporting key initiatives surrounding UHG Compliance and Optum Company Standards meeting Health Assessment score deliverables and PADU (Preferred, Acceptable, Discouraged, Unacceptable) implementations.
• Strategic decision making and critical thinking with this role and the ability to influence partners and enforce documentation standards surrounding onboarding consumers and decommission technologies.
• Established Disaster Recovery process with Functional DR testing for Critical Business Applications in compliance with UHG Enterprise Disaster Recovery standards for this Priority 1 application.Accomplishments:
• Proactively administered platform resources throughout Product Lifecycle which included decommissions, technology updates and capacity management which were associated to cost savings across the API platforms.
• Directed multiple initiatives for cost savings: Preapproved changes, ServiceNow SME with Integrations and Release Compliance Automation. These improvements translate to real savings for developers and programs.

Eden Prairie, MN, US

Built processes, structure, and culture for LNSS Change, Release, Incident, Service Request, Problem, and Service Level Management functions while adopting and leveraging ITIL best practices. Partnered and led Lifetouch enterprise and business unit IT/IS onshore and offshore teams during major seasonal release activities and LNSS project initiatives.

Eden Prairie, MN, US

Implemented multiple projects to create efficiency, mitigate risk, provide stability and reduce costs across US and Canadian territory offices of Lifetouch National School Studios; coordinated and partnered with Lifetouch enterprise groups and business partners to establish best practices for managing Lifetouch employee accounts and computer hardware.Led.

Eden Prairie, MN, US

Created and executed change/release plan for new international data center project which involved over 250 action items, 120 applications, partnered with internal and external IT/IS teams implementing new deployment and monitoring methods across Wintel, Oracle, Linux, AWS and cloud technologies. Preparations and execution involved multiple dry run tests.

Eden Prairie, MN, US

Established an interactive communication and reporting channel for problem management teams to engage the service desk, application development, operations, and business segments; facilitated and expedited problem recognition while decreasing resolution lead times, resulting in 267 identified issues and 99 resolutions in the first year of.

Eden Prairie, MN, US

Collaborated with Business Relationship Manager, Operations Manager, and other IS Management teams to build out ITIL based Service Level Agreements surrounding Process and Procedures for Business application support.Initiated and delivered Service Level Management activities for Yearbook Business, Development, Customer Care teams, Yearbook Plant.

Instructed and consulted business professionals in IT/IS classroom, virtual classroom and at business site environments. IT/IS technical trainer/consultant for Microsoft Initiatives, Cisco, and CompTIA based curriculum.Lead Cisco instructor involved with selection and creation of Cisco curriculum for CCNA and CCNP certification courses. This involved hands.

US

Instructed and Consulted business professionals in IT/IS classroom and onsite environments. Developed course curriculum for Microsoft Windows, led hands-on technical programs which included subjects from Microsoft, Cisco, Novell, SQL, Networking and PC/Server hardware. Senior Instructor delivering multiple certification courses: MCSE, A+, MCP, Network +.

Custom built, serviced and sold computers. Started as PC technician then was recruited to be salesman. Advanced to Retail Store Manager, Corporate Account Executive and Corporate Sales Manager.Managed largest corporate customer generating highest volume of sales per account. This involved developing standards for computer manufacturing, software.

Bachelor Of Science (Bs), Business Management

Minor, International Business

Foundations, Itil

Release, Control And Validation, Itil

Planning, Protection And Optimization, Itil

Operational Support And Analysis (Osa), Itil

Service Offerings And Agreements (Soa), Itil

Itil

Education record