Eric K. Email & Phone Number

Toronto, On, Ca

In my role as an IT Field Support Technician at Publicis Re:Sources, I provided comprehensive end-user support, collaborated with users to implement optimal IT solutions, and managed IT asset planning and procurement based on operational needs.

Managed Windows Server environments for global clients, ensuring high availability and performance, and provided technical support to Samsung Electronics and partners.

Led the configuration and maintenance of MS Exchange Servers for secure email communications.• Troubleshot Active Directory and Exchange-related issues for timely support.• Performed monthly maintenance and upgrades for enhanced system performance and security.

In my role as an IT Systems Administrator at The Peoples Church in Toronto, Ontario, Canada, I led the migration of email systems to Office 365, boosting user collaboration and accessibility. Additionally, I enhanced network security by configuring firewall and security systems to protect against spam and threats. I also played a key role in resolving various end-user IT issues promptly to minimize downtime and disruptions.

In my role as an Information Systems Specialist at Kroll Computer Systems Inc., I provided comprehensive support for a variety of hardware and software systems, both onsite and remotely. I was responsible for managing SQL Server installations and database backups to ensure data integrity and facilitate recovery processes. Additionally, I delivered excellent customer service through various channels, resolving technical issues and enhancing user satisfaction.

As a Resident Computer Technician at STAPLES Canada, I provided top-notch technical support by performing quality upgrades, repairs, and issue diagnosis. I built strong customer relationships and executed successful marketing initiatives, resulting in a significant boost in sales.• Maintained positive relationships with customers through outstanding service approaches.• Executed marketing initiatives that led to a significant increase in sales.• Performed quality upgrades, repairs, and issue diagnosis to prevent recurring problems.