At Publicis Re:Sources, my expertise in IT solutions and user support has been instrumental in enhancing user satisfaction and operational effectiveness. Our team has successfully implemented IT asset planning and procurement tailored to user headcount and business needs, demonstrating our commitment to organizational support.Mastery of ServiceNow and seamless integration of Active Directory solutions have been central to my role, ensuring high availability and performance for our clients. With a focus on collaboration, we've resolved technical issues with precision, contributing to the reliable IT infrastructure that powers our business operations.
Resources Korea
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It Field SupportResources KoreaToronto, On, Ca
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It Field Support TechnicianPublicis Re:Sources Jul 2022 - Jun 2024In my role as an IT Field Support Technician at Publicis Re:Sources, I provided comprehensive end-user support, collaborated with users to implement optimal IT solutions, and managed IT asset planning and procurement based on operational needs. -
Information Systems SpecialistFeelanet Nov 2020 - Jul 2022Managed Windows Server environments for global clients, ensuring high availability and performance, and provided technical support to Samsung Electronics and partners. -
Microsoft Systems Support TechnicianTechdata.Co.,Ltd Dec 2019 - Nov 2020Led the configuration and maintenance of MS Exchange Servers for secure email communications.• Troubleshot Active Directory and Exchange-related issues for timely support.• Performed monthly maintenance and upgrades for enhanced system performance and security. -
It Systems AdministratorThe Peoples Church May 2016 - Jan 2019In my role as an IT Systems Administrator at The Peoples Church in Toronto, Ontario, Canada, I led the migration of email systems to Office 365, boosting user collaboration and accessibility. Additionally, I enhanced network security by configuring firewall and security systems to protect against spam and threats. I also played a key role in resolving various end-user IT issues promptly to minimize downtime and disruptions. -
Information Systems SpecialistKroll Computer Systems (Currently Telus Health) Sep 2012 - Apr 2016In my role as an Information Systems Specialist at Kroll Computer Systems Inc., I provided comprehensive support for a variety of hardware and software systems, both onsite and remotely. I was responsible for managing SQL Server installations and database backups to ensure data integrity and facilitate recovery processes. Additionally, I delivered excellent customer service through various channels, resolving technical issues and enhancing user satisfaction.
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Resident Computer TechnicianStaples Canada Jan 2012 - Jul 2012As a Resident Computer Technician at STAPLES Canada, I provided top-notch technical support by performing quality upgrades, repairs, and issue diagnosis. I built strong customer relationships and executed successful marketing initiatives, resulting in a significant boost in sales.• Maintained positive relationships with customers through outstanding service approaches.• Executed marketing initiatives that led to a significant increase in sales.• Performed quality upgrades, repairs, and issue diagnosis to prevent recurring problems.
Eric K. Education Details
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Network Professional
Frequently Asked Questions about Eric K.
What company does Eric K. work for?
Eric K. works for Resources Korea
What is Eric K.'s role at the current company?
Eric K.'s current role is IT Field Support.
What schools did Eric K. attend?
Eric K. attended Centennial College.
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