- Offered technical support, promptly addressing end-users' system-related issues and inquiries- Conducted user training sessions and authored user documentation to facilitate system understanding.- Achieved exceptional reliability by meeting SLAs, resolving issues within 30 minutes for end-user support.- Monitored system performance.- Created and maintained comprehensive technical documentation, encompassing system specs and guides.- Analyzed feedback and surveys, pinpointing areas for system enhancement and user experience.- Configured Fortigate Firewalls, bolstering network security with IPS and VPN tunnels.- Established and managed Dell DRAC servers, enabling remote monitoring and hardware management.- Oversaw Active Directory and Group Policy, maintaining user access and security settings.- Leveraged PowerShell scripting to automate tasks- Designed, implemented, and managed Office 365 solutions, enhancing collaboration and communication workflows

• Welcome and greet guests• Show and help guests put on and use the VR equipment properly• Troubleshoot desktops and VR headsets• Prepare food requested for guests• Help guests when they are having problems in game or with the equipment• Benchmark PC’s when they first come in

• Optimization of the company’s usage of software and cloud storage• Database management and optimization• Administration of the company’s local network and internet security • Management of the company’s user accounts• Assist with installation and configuration of computer hardware, software, systems, networks, and printers• Offer technical support to coworkers • Troubleshooting of technical, network, hardware, and software issues• Running scripts to remove any duplicates files

- Ensured Customers were satisfied with current day service- Conversing with customers to receive feed back on store performance - Work Closely with Assistant Managers and Swing Managers

Capstone Project: Black Gold Resources LTD• Lead a team to complete the requirements for a network overhaul and upgrade with a Branch office setup for a fictional company called Black Gold Resources Ltd.• Developed a project plan and a Gantt chart using Microsoft Project.• Oversaw the project, making sure tasks are done in a timely matter while moving team members around to ensure those tasks are completed.• Deployed Full Enterprise Network, some key elements:o Palo Alto Firewallo STP on Switcheso Redundancy links between enterprise network to ISP and between routers and switches.o Link Aggregationo Router & Switch Hardening (Port Security, IP Guard, etc.)o ACL’s, Route-Maps, Vlanso Group-Policy and User Permissions within Active Directoryo Researched and implemented a small Active Directory server on Azure through PowerShell.