Eric Johnson Email & Phone Number

South Jordan, Ut, Us

Hoboken, New Jersey, Us

- Manage multiple, distributed, software engineering teams at the core of NICE CXOne’s Automated Call Distribution (ACD) SaaS solution- Lead with a long term perspective. Proven experience in leading teams through changing business environments, organizational structures, and shifting product focus. Staying productive through diverse changes that would otherwise distract.- Hire, mentor, and grow my teams in a highly competitive market.- Challenge and stretch my teams in a safe and supportive environment that leads to fast and healthy growth of skills and confidence.- Strong referrals powered by successful projects and internal promotions. - Finding engineers who have a willingness to learn and empowering their growth - Develop team members that advance throughout the organization - Set aggressive, achievable goals:- Significant reduction in known issues by identifying and prioritizing the larger root cause- Achieved faster code deployments by incorporating quality gates early in the development cycle. - Converting from hosted cloud to public cloud microservice based architecture, while maintaining and selectively growing current solutions- Partnering with Product Management and at times driving product decisions. - Improving process and workflows to new technology - CI/CD Pipelines, Concourse, and GitHub- Developed process flows that expanded a core team into multi-team division that increase capacity, removed bottlenecks, and resulted in a significant increase in release frequency- Developing and promoting team members to fill needs across the division- Refining job descriptions and position tiers detailing requirements for progression, hiring, and recruitment

Hoboken, New Jersey, Us

- Lead 5 teams of Software Engineers in Test and Software Quality Assurance Testers across multiple geographic regions - Set data driven goals quality goals around bug rate, resolution time, and up-time- Delivered detailed status reports to management showing release readiness and quality metrics- Drove inter-departmental effort to transition and streamline production deployments resulting in significant improvements which resulted in a 62% reduction in deployment related issues- Participated directly to testing efforts during deployments to measure improvement impact and plan future developments- Developed detailed training, onboarding and mentoring process to handle the large growth rate (100% growth in one year) - Training is still used across the division with developers and QA

Hoboken, New Jersey, Us

- SaaS .NET test development in an environment with stringent up-time requirements- Internal tool development used across the division - Develop and implement process improvements in test case and test plan creation, execution, and test life cycle- Delivered record setting releases, in both size and quality, for five straight quarters- Automate test scripts using C#, SQL, VB Script, and Python

Chicago, Il, Us

- .NET test development and automation- Regression, Load, Stress, Performance, Functional, and Scalability testing- Designed frameworks and advanced test scripts for build validation and regression - Customer facing product reviews and deliveries

Mesa, Arizona, Us

- Tested internally developed inventory and workflow applications. - Worked with customers to provide feedback to development- Presented product reviews to management. - GIS application troubleshooting, virus protection roll out, schedule development, and team leadership- Created reports to identify costs, manage staffing, show trends, and develop process improvements. Presented improvement proposals to management