- Act as the primary technical lead to identify and convert business needs into tailored Telcommunications Bell solutions- Work closely with Account Managers and specialists in Collaboration, Security, Cloud, and Mobility to design and deliver effective client solutions- Develop strategic technology plans that align with client objectives- Prepare detailed solution proposals, including scope of work, Visio diagrams, and Bill of Materials (BoM), while identifying opportunities to align solutions with clients' IT priorities and long-term strategies- Establish architecture guidelines, advise on cutting-edge technologies, and support informed decision-making for IT investments- Provide technical support during implementation and post-deployment to ensure seamless integration, business continuity, and client satisfaction

- Maintain and supported enterprise VoIP services, including SIP Trunking, Toll-Free, and Intelligent Call Routing (ICR), for Fortune 100 clients- Analyzed and resolved complex VoIP issues such as poor call quality, routing failures, feature interoperability, and connectivity challenges across CPE, LAN, WAN, and PSTN networks- Troubleshot and optimized global voice networks, focusing on SBCs, media gateways, and soft switches (e.g., Ribbon SBCs, AudioCodes)- Investigated and improved call flows (SIP) to enhance routing efficiency and system resilience, conducting regular business continuity tests to ensure high service availability- Collaborated with internal teams (Operations, Sales, Engineering) and customers to identify root causes, implement solutions, and drive process improvements- Documented troubleshooting steps, solutions, and recommendations clearly in professional reports and presentations for stakeholders

- Provided Tier-3 support for the AS6453 MPLS Tier-1 network, troubleshooting and optimizing global IP backbone infrastructure- Acted as the Senior Lead Engineer for Tata’s global voice network and the global mobile signaling network, ensuring reliability and optimal performance across critical infrastructures- Configured and maintained routers and switches (Cisco, Juniper, Huawei) to support the voice and mobile networks, ensuring uptime and seamless service delivery- Designed and implemented IP solutions for enterprise customers, enhancing WAN and LAN architectures supporting VoIP NGN and mobile services- Applied traffic engineering principles to manage network resources effectively and maintain consistent quality of service (QoS)- Certified new IP equipment and Points of Presence (POPs), ensuring compliance with global standards and seamless deployment across Tata’s network- Conducted hardware and software upgrades for Layer 2 and Layer 3 devices to meet evolving demands for voice and mobile services- Led performance monitoring and capacity planning initiatives, providing insights and recommendations to senior management for network improvements

- Provided Tier-2 support for the AS6453 Tier-1 global backbone network, resolving complex Layer 2 and Layer 3 issues to ensure SLA compliance- Managed provisioning tasks, including port reservation, service configuration, and activation for enterprise and carrier clients- Monitored network performance, optimized routing for intercontinental traffic, and ensured efficient utilization of network resources- Collaborated with global carriers, vendors, and internal teams to address escalations, coordinate provisioning, and implement network upgrades

- Provided advanced Level 2 support for internet connectivity issues, specializing in ADSL networks for business clients- Troubleshot network issues and supported on-site technicians in resolving complex problems efficiently- Delivered timely and accurate updates to customers, ensuring high satisfaction and clear communication throughout the resolution process- Identified trends in reported issues, proposing strategies to improve network reliability and streamline support operations

- Designed detailed test plans to replicate customer-reported issues and collaborated with development engineers to enhance ATM product line functionality- Developed and implemented test programs in C++ for IVR systems on Windows and Linux platforms, ensuring product reliability and performance- Documented technical processes and authored user manuals to streamline product adoption and client training