Eric Kammerer Email and Phone Number

Provide second and third-level support and incident, request, and problem management for the production schedule and related environmentInitiate corrective action to stay on schedule and communicate any deviations via the proper notification processes

• Installed and configured PC and laptop software with the skill to troubleshoot issues with McAfee Antivirus, Microsoft Office, VPN, and miscellaneous applications.• Troubleshot LAN/WAN issues.• Set up and maintained Microsoft Windows Server 2003 in a domain environment, to include active directory DCHP and other server functions.• Performed all installation services which included, benching the equipment, power-up and software updates, system configuration according to customer requirements presented by IT architect and preliminary stage testing.• Verified the proper operation to functional product specifications of staged hardware and software components.

• Programmed, installed and maintained Adtran channel bank, CSU/DSU, Cisco Router, PIX firewalls, Adtran routers and various other telecommunications systems.• Troubleshot and serviced at customer premise or remotely using various industry approved testers, including the TBerd 2209, Wavetech or Penta Scanner Micro testers, STM-8 and laptop computer.• Provided support and assistance in central office and co-location installations. Testing and "the turning up" of T1/T3 and POTS services.