Business Transformation Manager
Hartford, Connecticut Area
Innovative Automation / RPA Delivery Lead - Senior Manager leading TD Bank's RPA Delivery team. Responsible for automating processes for internal business lines to improve operational efficiencies, reduce risk, and enabling staff to work on more value-added activities. Accountable for design, build, test, and deploy phases of the RPA life cycle. Provide supervision to internal staff, technology, and vendor resources. Helped develop the bank’s RPA center of excellence to include operating model, risk and control framework, and delivery playbook.Previously, US Relationship Manager for Enterprise Digitization and Automation Program - Key contributor developing strategy, roadmap, and socialization of program to internal business lines. Capabilities included eSignature, Electronic Capture/File, OCR, Workflow, and Smart Forms.