I am a results-driven Information Technology Project Manager with over 6 years of experience leading cross-functional teams to deliver high-impact IT solutions. Proven track record in project planning, execution, and delivery within scope, time, and budget constraints. Adept at leveraging technical expertise and communication skills to drive project success and exceed client expectations.The following are some of my main job responsibilities;•Lead I.T projects from initiation to completion, ensuring adherence to project scope, timeline and budget.•Collaborate with stakeholders to define project objectives, requirements, and deliverables.•Implement agile methodologies to enhance project efficiency and adaptability to changing requirements. The following are some of my main responsibilities•Oversee project teams, including developers, analysts, and quality assurance professionals.•Conduct risk assessments and implement mitigation strategies, resulting in a reduction in project-related risks.•Communicate project status, milestones, and issues to executive stakeholders through regular reports and presentations.•Foster a collaborative and positive team environment, resulting in high employee satisfaction and improved project outcomes.• Facilitate and coordinate policy, planning, programming and monitoring and evaluation work in order to harness technology and innovation in support of business development and revenue maximization.• Conduct research development and analysis in the area of technology and innovation in support of business development.• Develop and implement policies, procedures, trainings and development for network resource administration, appropriate use and disaster recovery.• Lead system development and deployment team of staff and support key clients in development efforts, establishing standard operating procedures, determining specifications and creating Service and Operational Level Agreements.

Dedicated and creative web designer, experienced in designing and developing visually appealing and user-friendly websites. Proficient in HTML, CSS, JavaScript, and responsive design principles. Adept at collaborating with clients to understand their goals and delivering high-quality websites that exceed expectations.The following were some of my main job responsibilities;•Spearheaded the design and development of numerous websites, resulting in an increase in client satisfaction.•Collaborated with cross-functional teams, including developers and marketers, to ensure seamless project execution and timely delivery.•Conducted thorough client consultations to understand design preferences, target audience, and project objectives.•Implemented responsive design techniques to enhance user experience across various devices.•Designed, developed and maintained client websites, contributing to a big increase in website traffic.•Played a key role in the design team in conceptualizing and implemented creative solutions for various projects.•Conducted usability testing and gather user feedback to make data-driven design decisions.

IT Support Officer with 4 years of experience providing technical support and troubleshooting for hardware, software, and network issues. Proven track record of delivering timely and effective solutions to enhance organizational efficiency. Seeking to contribute my technical expertise and customer service skills to a dynamic IT support team.The following were some of my job responsibilities;•Provided first-level technical support to end-users, resolving hardware and software issues promptly.•Managed and maintained the organization's IT infrastructure, ensuring smooth operation of systems and networks.•Conducted training sessions for employees on basic IT troubleshooting techniques to enhance overall tech literacy.•Collaborated with cross-functional teams to implement IT security measures, reducing the risk of data breaches.•Diagnosed and resolved hardware and software issues for internal and external clients via phone, email, and in-person support.•Assisted in the installation and configuration of software applications, ensuring compatibility with existing systems.•Developed and maintained documentation for troubleshooting procedures and solutions, contributing to a knowledge-sharing culture.

• Use a variety of learning modalities and support materials to facilitate learning process and accentuate presentations.• Encourage class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.• Shift between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.• Provide students with constructive, encouraging and corrective feedback.• Demonstrate strong interpersonal and communication skills, resulting in clear subject matter discussion with students.• Use different learning modes and types of technology to engage students in achieving learning outcomes.• Create dynamic learning environment that value instructor and student interaction.• Grade exam, CATs and assignments and uploaded to school database.• Research and select course texts and supplemental learning materials.• Instruct and evaluate students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.• Collaborate with faculty and community stakeholders for program improvement.• Develop diversified course curriculum to meet regulatory standards and support learning objectives.• Maintain regular office hours to provide struggling students with additional course help.Establish and maintain inclusive, collegial and collaborative culture within classroom.

• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.• Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.• Provided students with constructive, encouraging and corrective feedback.• Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.• Used different learning modes and types of technology to engage students in achieving learning outcomes.• Created dynamic learning environment that valued instructor and student interaction.• Graded tests and assignments and uploaded to school database.• Researched and selected course texts and supplemental learning materials.• Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.• Collaborated with faculty and community stakeholders for program improvement.• Maintained regular office hours to provide struggling students with additional course help.• Supported multidisciplinary research teams focused on scholarly publication.• Established and maintained inclusive, collegiality and collaborative culture within classroom

• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.• Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.• Provided students with constructive, encouraging and corrective feedback.• Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.• Used different learning modes and types of technology to engage students in achieving learning outcomes.• Created dynamic learning environment that valued instructor and student interaction.• Graded tests and assignments and uploaded to school database.• Researched and selected course texts and supplemental learning materials.• Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.• Developed diversified course curriculum to meet regulatory standards and support learning objectives.• Maintained regular office hours to provide struggling students with additional course help.• Supported multidisciplinary research teams focused on scholarly publication.

• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.• Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.• Provided students with constructive, encouraging and corrective feedback.• Used different learning modes and types of technology to engage students in achieving learning outcomes.• Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.• Created dynamic learning environment that valued instructor and student interaction.• Graded tests and assignments and uploaded to school database.• Researched and selected course texts and supplemental learning materials.• Collaborated with faculty and community stakeholders for program improvement.• Developed diversified course curriculum to meet regulatory standards and support learning objectives.• Maintained regular office hours to provide struggling students with additional course help.• Supported multidisciplinary research teams focused on scholarly publication.• Established and maintained inclusive, collegial and collaborative culture within classroom.

For Technical Project Management• Provide leadership and guidance to the project team in the implementation of project activities, ensuring that all relevant policies and procedures are applied.• Act as a strong liaison between project team and other departments (supply chain, Logistics, HR, admin & finance etc.) to ensure collaborative processes move smoothly and swiftly• Ensure that all interventions are implemented in a timely and professional manner, according to established objectives, goals and indicators and in line with donor requirements and client needs• Supervise and guide project teams in the development, implementation and monitoring of work plans, ensuring that activities reflect the commitments made to the clients.• Coordinate the project team while identifying skill gaps for capacity buildingFor Web Development;• Website and software application designing, building, or maintaining.• Using scripting or authoring languages, management tools, content creation tools, applications and digital media.• Conferring with teams to resolve conflicts, prioritize needs, develop content criteria, or choose solutions.• Directing or performing Website updates.• Developing or validating test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.• Editing, writing, or designing Website content, and directing team members who produce content.• Maintaining an understanding of the latest Web applications and programming practices through education, study, and participation in conferences, workshops, and groups.• Back up files from Web sites to local directories for recovery.• Identifying problems uncovered by customer feedback and testing, and correcting or referring problems to appropriate personnel for correction.• Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices, or operating systems.

• Collected, defined and analyzed business requirements.• Identified needed business improvements and determined appropriate systems required to implement solutions.• Trained business personnel in use of systems.• Created and maintained standard operating procedures governing system functions and features.• Improved systems with addition of new features and infrastructure.• Investigated system issues and implemented resolutions to reduce downtime.• Assessed business requirements to create focused solutions.• Planned computer systems using information engineering and structured analysis.• Coordinated data migration and consolidation efforts.• Researched and adopted new technologies to add value to existing offerings.• Presented business leaders with return on investment (ROI) estimations to drive project planning.• Enhanced interfaces to promote better functionality for users.• Helped deploy system enhancements to improve field operations.• Installed system updates to address vulnerabilities and reduce security issues.• Enhanced and reconstructed computer systems to increase efficiency.• Tracked feedback at all levels and researched resolutions for common concerns.• Educated stakeholders on data protection tactics to reduce breaches.• Organized system operating procedures to strengthen controls.• ATM machines and switch management• Internet banking, Mobile banking, Agency banking and MPESA agencymanagement• Core banking database management, fine tuning and handling back- up and restoremanagement• Interface the database with other applications e.g. Sybrin the new cheque clearingsystem.• Deployment, training and maintenance of Sybrin software used for the new chequetruncation system roll out by Central Bank

• Installed application software and upgrades, virus protection, and drivers.• Resolved Internet and wireless and wired network access problems.• Helped IT team document core systems configurations, relevant passwords, and system access requirements.• Helped department set up equipment for meetings, events and operations.• Determined and resolved printer and networked copier outages.• Maintained inventory records and documentation for equipment in database.• Supported team needs with research and problem-solving abilities.• Replaced defective components and upgraded office equipment per technology plan.• Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.• Researched problems and used technical documentation to apply solutions.• Conducted system patching and software updates to field laptops using remote access software.• Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.• Tested systems to identify root causes to problems and uncover bugs.• Backed up administrative departments in back file scanning and document management imports.• Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.• Worked with vendors to resolve problems with services, equipment, or inventory.• Analyzed current information and helped develop plans to address needs.• Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.• Tested integrated software and tools for data processing systems.• Supported team in backup and restoration of Microsoft SQL databases.• Worked with high-performing teams in Agile environment.• Investigated data issues and offered suggestions for resolution to supervisor.

• Deployment and configuration of WiFi hotspots around USIU- Africa off campushostels to provide wireless internet connectivity to student hostels at USIU-Africa hostels.• Setting up and managing local area networks via wireless technology both in WiMax and WiFi technologies• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.• Monitored network hardware operations to evaluate proper configuration.• Set up hardware and software in optimal configurations to meet network performance requirements.• Diagnosed and executed resolution for network and server issues.• Designed and evaluated WAN and LAN connectivity technologies.• Investigated and corrected problems with printers, copiers and other peripheral devices.• Performed network security design and integration duties.• Utilized source code control for tracking configurations and changes.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Offered friendly and efficient service to customers, handled challenging situations with ease.• Developed and maintained courteous and effective working relationships.• Developed and implemented performance improvement strategies and plans to promote continuous improvement.• Delivered services to customer locations within specific timeframe.• Received and processed stock into inventory management system.• On boarded new clients by entering their information into systems.