Eric Kay Email & Phone Number

Costa Mesa, Ca

I am the primary System Administrator for CardFlex. CardFlex is a mixture of Server 2008, Server2008R2 and 2012R2. They use Hyper-V for virtualization and several clusters for both virtual machines and application, like SQL instances. CardFlex also uses Network Load balancing, DFS, multiple subnets and clustered firewalls. We run several site to site VPN tunnels and keep our infrastructure up to PCI DSS 3.1 standards.

Newport Beach, Ca

I assisted IT Operations in deploying and migrating Office 365 in hybrid mode from another hosted provider. In this migration we had to move all mail stores to PST's, then migrate them to O365. Insure that all users had up to date Office suites, and let up the Lync clients with voice integration. I continue to work for HSNO on a part-time basis while I get my new certifications and find a full-time position.

Newport Beach, Ca

Provided consultation and contractor services for HSNO to assist their IT with engineering tasks. This included repairing and restoring a Dell 28 series 2U server with 2 failed raid drives. I also setup their helpdesk portal and located based monitoring.

San Clemente, Ca

Provided infrastructure support for a wide variety of clients ranging from legal and medical practices to large manufacturing corporations. Selected Achievements: Performed audit preparation and support for Bank of America and HSBC. Worked with Windows 2003 through Windows 2008 R2; Exchange 2003 to Exchange 2007.  Provided complete infrastructure support from; Break-fix, maintenance, complete build-outs and future expansion. Maintained backup solutions ranging from conventional backups to BDR imaging. Infrastructure upgrades raging from hardware, operating system upgrades and applications. Worked with each client to provide the best productivity for their employees and limit any downtimes. Provided complete virtualization from physical hardware to virtual.

Provided onsite and remote Tier II support Installed and configured VMware Virtual Infrastructure (Including blade chassis configuration, and Compellent SAN configuration)Server 2003 and 2008 installation and configurationComplete IT installations for small and medium sized businessesExchange 2003 installations, troubleshooting and configurationsCustom application installation and configurationTrained NOC and Helpdesk on VMware troubleshootingProvided On-Call support

VMware Infrastructure Administration 3+ (Created VM's, patched and updated hosts and VC, monitored performance, P2V, V2P, created snapshots, configured VMotion & HA)VMware ACE and VMware Server Administrator (P2V, VM creation and deployment)Active Directory Administration (Modify users, security groups, create OU's, manage security)DNS, DHCP Administration Primary Exchange 2003 Administrator (Creating authoritative and non -authoritative routes, adding new domains, administered users and public folders)Fax and Printer Administrator (Firmware updates on all HP devices, configuring digital senders, troubleshooting all issues related to printing and faxing)Spam and Antivirus Administrator (Installed, maintained and configured GFI products)Datacenter Operations (Racking, cabling, troubleshooting hardware issues)Commvault Administration (Back configuration, verification, and restoration)Microsoft SME (Windows OS, Exchange, Office, IIS, and Clustering)Security Administrator (applying security permission, monitoring security breeches)24/7 On-Call support

Tier II outage escalation point of contactRan routine datacenter operations (Building and racking servers, running cable, and installing and configuring operating systems.)Provided Server hardware analysis to supervisor Provided Systems Administration for 600+ Windows 2000 and 2003 servers Clustered Servers Basic port analysis on Cisco switches.Inventoried all local data center locations.Completed Remedy ticket requestsBasic VMware Infrastructure installation and configuration24 hour on-call support for multiple datacenter locations

Made sure all servers were running at peak efficiency Proficient in monitoring tools: M.O.M, Sitescope, Nagios, WebMetrics, SolarWinds, and NetIQBasic port analysis on Cisco switchesSystems analysis of 1,000+ servers in 3 data centers.Racked and configured Dell serversPerformed Intermediate Active Directory administration. Exchange 2003 user administration.Updated and patched all Windows OS to current tested buildsProvided weekly and monthly reporting on site performance and possible issuesTrained all new NOC personnel