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Business and client facing technical CRM professional leveraging expertise in all facets of the enterprise system development lifecycle. Steers and participates in definition through deployment phases leveraging best-practices achieving high ROI practical solutions.Technical Skills:· Enterprise data flow analysis· Business process assessment· Business Owner liaison to technologists· Generation of technical artifacts· Define, design, configure, deploy, and support vetted solutions· Advise business users in effective use of solutions· Subject Matter Expert· Manage issue lists· Collaborate with others· Resolution of application related issues· Excellent verbal and written communication· Attention to detail and complex problem-solving abilities· Waterfall, Agile SDLC methodologies· Effective team player
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Data ConsultantCloud For Good Jun 2022 - Aug 2024Asheville, Nc, UsServed as the lead data resource on Salesforce implementation projects. Created and iterated data conversion maps. Evaluated, designed, and implemented data migration solutions for nonprofit and higher education clients. Planed all aspects of iterative data migration and coordinated with project management to align with the overall project plan. Maintained up-to-date, accurate knowledge of NPSP and/or EDA. Assessed client business requirements to design architecturally-sound solutions. Delivered project assignments on time and within budget. Provided informal mentorship and facilitated knowledge-sharing to customer satisfaction. -
Salesforce Administrator/Database Mgr.Boys And Girls Club Of America Sep 2017 - Feb 2022Solely administered, developed, and supported an SFDC org dedicated to donor development and club/staff info. Excellent SQL skills towards revenue/ad-hoc reporting and complex data pulls/loads/corrections/overlays. Maintained various aspects of database integrity using DemandTools. Lead the conversion of the previous platform - NGOC to NPSP. Trained operational staff on features of NPSP. Worked extensively with Marketing Cloud. Configured and utilized the nightly replication of org data to SQL Server using DBAmp. Integrated the org with Wealth Engine, FundraiseUp, OneCause, and an integration from SQL Server to an in-house club data platform. -
Crm Solutions Lead At American Cancer SocietyAmerican Cancer Society Jun 2011 - Nov 2014Atlanta, Ga, UsManaged the SDLC of all CRM projects from feasibility through release. Provided technical leadership in the design, development, validation, implementation, and production stages of the CRM platform. Managed a team of up to nine developers, assigning enhancements and defects based on availability and skills. Defined and managed deployment approach. Resolved complex functional and performance-related issues. Established and worked in a collaborative partnership with the business units to accomplish goals. Acted both internally and externally as a SME and crucial technical resource across multiple disciplines. Led cross-functional groups including the Business Owner's Council. -
Siebel Developer/Development ManagerAmerican Cancer Society Nov 2006 - Jun 2011Atlanta, Ga, UsDeveloped, maintained, and enhanced multitudes of batched and real-time interfaces. Employed declarative configuration and scripting to enhance user experience across Call Center (horizontal) functionality. Last level of support for any issue. Met with business leads for preparation of business case, scope, risk, assumptions, and deliverables. Provided guidance to the project teams. Addressed hundreds of break/fix and enhancement requests, managing a team of 3 staff developers. Using a staff augmentation model, led development for projects including Siebel enterprise upgrade to 7.7.
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Siebel Technical Project ManagerAmerican Cancer Society Feb 2003 - Nov 2006Atlanta, Ga, UsPlanned and coordinated the roll-out of Siebel 7.04 Call Center across 19 autonomous divisions with 2000 users. Managed all CRM projects thereafter. Ensured the organization's interests with 3rd-party vendors in the context of best practices and accurate SOW. Gradually transitioned into Siebel Development.
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Senior Siebel Sales AnalystDun And Bradstreet - Sales Technologies May 1996 - Oct 2002Developer dedicated to all technical work relevant to the sales process on the Siebel Life Sciences vertical. Generated RFI/RFP technical responses. Presented software solutions to prospective and existing clients. Coordinated cutover of Siebel 99 client from existing services provider to in-house services. Designed and maintained internal Siebel Sales System. Upgraded internal demonstration system from Siebel 6.3 to 7.04
Eric Keiser Skills
Eric Keiser Education Details
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Indiana University Of PennsylvaniaGeology
Frequently Asked Questions about Eric Keiser
What is Eric Keiser's role at the current company?
Eric Keiser's current role is Senior CRM Professional.
What is Eric Keiser's email address?
Eric Keiser's email address is er****@****cer.org
What is Eric Keiser's direct phone number?
Eric Keiser's direct phone number is (706)-549*****
What schools did Eric Keiser attend?
Eric Keiser attended Indiana University Of Pennsylvania.
What skills is Eric Keiser known for?
Eric Keiser has skills like Crm, Siebel, Project Management, Business Analysis, Sdlc, Program Management, Management, Business Intelligence, Leadership, Strategic Planning, Integration, Sql.
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