Eric Kelley Email & Phone Number

Thousand Oaks, California, US

• Clients: Flowspace - Costa Mesa, CA. 2018 - current.Reflex Sales Group, Thousand Oaks, CA. 2019 - current.Volume Ventures, LLC. - Inglewood, CA. 2020 - 2024. - Volume Studios - 1500 Sound AcademyKelTech Provides.
• Build-out of edit bays / Studios. (Mac/PC/Avid)
• Create and maintain secure content production environments for handling unreleased and secure content.
• Ingest and digest unreleased and secure content.
• Extensive NAS experience with QNAP, Synology, and UGREEN.
• Experience with Docker, implementing and managing apps within Docker.

Remote First, US

Okta + Cloud/SaaS application integrations consultant.

Culver City, California, US

Manage Systems Team, Worldwide. Oversee and administer corporate networks, IAM/SSO (Okta), remote access, on-premise & cloud infrastructure, key business application integrations, and support. Managed Applications: Okta, BetterCloud, Google Workspace, AWS, Zoom, Slack Grid Enterprise, Microsoft 365, Azure, GitHub, GitHub Enterprise Cloud, Adobe Enterprise.

Playa Del Rey, CA, US

Cloud Consultant specializing in OKTA and GSuite.

Los Angeles, California, US

Built and maintained internal infrastructure from the ground up with Okta, GSuite, BetterCloud, Jamf, Oomnitza, Meraki, Duo. FoxPass, and Apple Business Manager. (Using API and SAML 2.0)Administered and Maintained: Slack, Office 365, Adobe, Zoom, DialPad, OfficeSpace, Envoy, Lucidchart, and more.Completed build-out October 2018

Playa Vista, California, US

• Admin and Support of; Service-Now, Zendesk, Slack, Adobe Creative Cloud, Super Admin in G Suite - Google, MegaPath, Apple Deployment Program, Apple Volume Purchasing Program, MS Office, Server OSX, Active Directory.
• Provide advanced troubleshooting, configuration, and installation of various desktop software, and hardware.
• Create maintain and deploy images. (OSX and Windows)
• Deploy software / Updates to Self Service, via Casper suite.
• Provide support via Remote (Apple Remote Desktop / TeamViewer)
• Created and maintain a Nessus server, running weekly internal scans of the network, providing feedback and solutions to eliminate any vulnerabilities.

Freelance video production.IT Production Support, DIT (Digital Imaging Technician) Grip, Camera Assistant.Staffmeup.com profile: http://staffmeup.com/profile/apocprod

Culver City, California, US

• Provide advanced troubleshooting, configuration, and installation of various desktop software, and hardware.
• Maintain and support network (WAN/LAN and WiFi)
• OSX Server Administration.
• Create maintain and deploy images. (Server OS X / DeployStudio)
• Support all aspects of production / post production.
• Deploy software / Updates via Munki Deploy server.

US

• Provide basic and advanced troubleshooting, configuration, and installation of various desktop software, and hardware in a mixed environment (90% Mac 10% PC)
• Maintain and support network.
• Deploy and update software and maintain computers with Casper Suite.
• Maintain and deploy images, both Mac OSX and PC.
• Works directly with and supports all SVP’s / EVP’s, talent/guests, and the CEO (Miss Winfrey)

• Maintain all data cards / drives on set.
• Unload all data fro media cards to drives.
• Safely transport media cards and drives too and from set.
• Provide troubleshooting, configuration, and installation of various desktop software applications on MAC computers.
• Provide trouble shooting for computer hardware configurations, and networking issues.
• Works with Final Cut Pro.

IATSE Local 22 (Washington DC) - 2006 - 2012IATSE Local 122 (San Diego, CA) - 2013 - 2014Loading unloading trucks with equipmentSet up stages and audio / lighting rigs.Set up and operation of audio, lighting and video equipment.IT Specialist

Herndon, VA, US

• Image, update, and deploy new computer systems both PC and Mac, via KACE (Dell) and NetRestore (Mac Server).
• Create and maintain system and network users via Active Directory.
• Provide support to users, assisting them with hardware, software, network and account issues.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Troubleshoot Windows and Mac operating systems and numerous Windows and Mac based applications as well as mobile hardware support (Android, iPhone, and iPad).
• Work daily with CISCO IP phone systems, Windows 7, Windows 8, Mac OSX 10.7, 10.8, and 10.9 Beta, Jira (Ticketing System), Confluence, ElephantOutlook, Comodo Security, Digicert, VMWare Horizon View Client, and Active.

Bethesda, MD, US

Provide help desk support to customers, assisting them with hardware, software and account issues. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Troubleshoot Windows and Mac operating systems and numerous Windows and Mac based applications. Troubleshoot desktop, printer, and network.

Bethesda, MD, US

Update user Apple laptops with operating system and NIH/NHGRI software. Prepare user systems and encrypt all user accounts with File Vault. Work with Mac OSX. 10.4, 10.5 and 10.6

Troubleshoot network and server issues locally and remotely.*Upgraded and installed new software and hardware. Works with Mac OSX. 10.5 and 10.6

Washington, DC, US

Contract at Bank Fund Staff Federal Credit Union.Duties include providing tier 1 end user support via phone calls; email requests, and self-service help desk tickets.Assigning escalated work orders to correct Tier 2 and Tier 3 Network support Technicians and Database support Technicians after assessing the magnitude of the user's issues.Experience with.

Columbia, Maryland, US

Provided first line help desk support to external customers, assisting them with hardware and software problems via phone and email.Maintained a high degree of customer service for all support queries and adhered to all service management principles.Troubleshot Microsoft XP products and office suite, along with network and server issues remotely. Upgraded.

Rockville, MD, US

Provided technical support to teachers, students and faculty members.Performed password resetsPerformed data recoveryResolved printer issues and performed repairs and upgrades.Provided computer repairs and upgradesAssisted The Network Administrator

Emergency Medical Services

Video Production / Information Technology

Digital Cinematography