Eric Killam, Mba Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

* Developed and implemented new production process to track product life cycle and managethroughput for several teams, including two offshore teams in India and Philippines.* Clarified business process flows by defining ways to handle, process, and track documentation. Added automation to help develop standard naming and trigger confirmation or requests for more information. Built real time view of shared document to view internally and externally and send email reminders when more was needed, removing bottlenecks from ERC credit application process so client applications could be completed more efficiently, thereby enabling accounts to be invoiced sooner. * Created business processes to give structure and transparency from beginning to end of client life cycle, from acquisition, through processing paperwork and application.* Entrusted with creating and implementing recommendations to CEO and three-member board regarding personnel and budget spend decisions. -- Provided guidance on outsourcing decisions and targeting domestic hires/severance. -- Proposed performance incentive for data entry roles (pay and incentives) -- Advised on payroll conversions in India – doubled efforts there in the short-term to catch up on backlog within three months. * Managed and designed an internal audit project to better track over 1400 paid clients utilizingtools such as Airtable, Lucid Charts, Excel, and ZOHO CRM.* Assisted in building and designing automations between document tracker Airtable and ZOHOCRM platforms.

- Trained and developed over 50 new hire classes to company protocols including digital mediaPlatforms for customer account associate roles. Every two weeks would be assigned five or six employees directly from new hire training classes of 60-70. Continued new employee development with on-the-job training and active coaching once out of formal class and giving feedback and mentorship. - Provided support to a team of technicians, sales agents, and other staff drawing upon expertise in systems used across all companies as a re-seller of communications products. Assisted with port transfers and troubleshoot and rectify issues for sales and technicians in a one-call resolution organization. - Utilized and helped beta test SaaS platforms for work from home agents. - Diagnosed and recommended solutions to escalated customer service and technical issues. - Reported to executive leadership on active run rates of sales and sales to plan. - Mastered 25+ different systems that were necessary within the cellular industry (AT&T, Verizon, T-Mobile, and various other systems).

Enrollment team lead for school with a student body of 10,535, all graduate students (masters, doctorate, and professional programs). Regionally Accredited school in Western Association. - Called leads from a variety of sources including web traffic, personal leads through networking, paid leads from student resource, and job board interstitial ads, to prospect potential students. - Provided support to team of advisors, trained new hire classes. - Understand and be knowledgeable in each program of study offered. - Trained students on classroom, library, university requirements, and application process. - Assisted student throughout academic experience from enrollment to graduation.

Frito Lay North America

- Managed Responsible for training new hire Route Sales Reps and grew my own route of over 70accounts with a 10%+ growth rate to prior year. - Developed and maintained relationships with several key decision makers within each account. - Met or exceeded sales plan each period through careful planning and rapport building. - Grew business through gaining additional sales space on sales floor and capitalizing on holidayand ad promotions.

- Prospect for new clients by networking with other industry professionals to build a referral program, utilize internet lead providers, direct mail campaigns, and various community events- Provide exceptional customer service to my current clients which drives referal business and aids in customer retention- Regularly attend community events such as car shows, health fairs, and childrens fingerprint clinics to help build brand recognition within the community- Represent and sell MetLife Group Auto & Home products to the employees of several companies statewide by attending benefit fairs and other coorporate events

-Delivered 115% sales to prior year each year-Exceeded sales plan every quarter-Developed relationships and grew sales to prior year in over 50 retail accounts-Recognized and resolved issues quickly that would have negatively affected sales -Reported to national level executives regularly to identify areas of success as well as areas of opportunity for growth and business development in the Phoenix market

Master Of Business Administration - Mba, Management

Bachelor Of Business Administration (B.B.A.), Marketing

Postgraduate Certificate, Global Training And Development

Postgraduate Certificate, Industrial And Organizational Psychology

Education record