Eric Kim Email & Phone Number

Richmond, British Columbia, Canada

Cambridge, Ontario, Canada

Waterloo, Ontario, Canada

Cambridge, Ontario, Canada

I contributed to the development of a Powershell script to automate user profile creation. I provided support for level 1 and 2 IT tickets. I was also responsible for preparing, maintaining, and deactivating IT assets such as laptops. I facilitated the deployment of new hardware while practicing safe protocols during the pandemic.

Toronto, Ontario, Canada

I provided level 1 and 2 IT support for several company locations. I was also responsible for creating and deactivating user accounts and emails. I helped close an average of over 20 tickets a week. I also closely managed the IT storage, and helped facilitate the deployment of new hardware.

Toronto, Ontario, Canada

I worked with the IT team at the Head Office and managed level 1 and 2 support tickets. I worked closely with employees and team members to facilitate distribution of new hardware. During my employment, I helped deploy a backlog of over 30 new company laptops. I also gained valuable experience using and updating the knowledge base.