Perform routine equipment inspections and system upgrades.Provide technical support to users, both remotely and on-site.Assess functional needs to determine system purchase specifications.Test deployment of new applications and systems.Maintained up to date knowledge of current computing technology breakthroughs.

Performed all IT Helpdesk Service Engineer duties.Maintained compliance and data protection using a wide variety of third-party tools.Maintained, set up and deployment of Wi-Fi devices/Phones from Verizon Wireless to employees.Evaluated and used 3rd party controls when necessary.Performed analysis tasks when required.Prepared and coordinated deployment planning and implementation of software, hardware, and cellular releases company-wide.Recommend corrective actions and provided options for company support applications.Maintained customer confidentiality while providing access and availability to company information technology services.Provided technical and organizational leadership pertaining to technical and software related needs to help promote company values.

Performed all Help Desk Technician duties.Company-wide, on premises and remote, computer setup and preparation.Created and documented detailed information in Standard Operating Procedure (SOP) manuals.Assessed and repaired company hardware including but not limited to, Lenovo ThinkPad, Apple iPads, printers, scanners, cameras, Android and iPhones, televisions, projectors, etc.Directly and remotely installed and configured company approved software.Created and maintained user accounts in Active Directory through Microsoft 365.

Perform all Help Desk Technician dutiesMaintain compliance and data protection using Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Intune, including development and deployment.Utilize Symantec Ghost to deploy Windows 7 Enterprise to 300+ workstations; exceeding deadline expectations.Maintain, setup and deployment of Wi-Fi devices from Verizon Wireless to company sales directors, consultants, and executives.Evaluate and use 3rd party controls when necessary.Perform analysis tasks when required.Prepare and coordinate deployment planning\implementation of product releases company-wide; software, hardware, cellular.Recommend corrective actions\options for company support applications.Perform unit tests on application components.Assist with server upgrades and maintenance.Maintain customer respect and confidentiality while providing access and availability to company information technology services.Provide technical and organizational leadership pertaining to technical and software related needs to help promote company’s values.

Assessed and resolved technical issues related to computers and peripherals.Set up and prepared all company computers and peripherals.Created and documented detailed information in Standard Operating Procedure (SOP) manuals.Assessed and fixed company hardware including but not limited to, Microsoft Surfaces, Apple iPads, printers, scanners, cameras, Apple and Android and Blackberry phones, televisions, projectors, etc.Installed and configured company approved software.Provided workstation support, directly and remotely, managed company workstations.Created and maintained user accounts in Active Directory. Managed and worked assigned queues in ticketing system.Received and triaged inbound calls to service desk line.

Manage front desk of busy 40+ client Healthcare Vendor office.Well versed in greeting visitors, scheduling appointments, and handling administrative clerical duties.Distribute incoming mail and manage outgoing correspondence.Handle multi-line telephone system while directing incoming calls to correct recipientsDisplay positive attitude and maintain pleasant, positive and courteous demeanor continuously.

Deliver shipments throughout the Spokane County area.Build furniture for storefront as well as customers.Unload stock trucks, sort and unpack goods.Work effectively under daily time constraints.Provide customer assistance with load outs when working at main store.Provide friendly service while maintaining professionalism during home deliveries.