Lead business analyst/Product Owner on multiple projects that focused on improving process flows for customers, and internal users at a large insurance company.Experience in both Waterfall and Agile project development.

Answered State Farm Bank customer phone calls, and assisted in conducting all bank-related transactions.Assisted State Farm agents in helping their customers with all bank products.

Created energy pricing offers for presentation to potential clients. Developed and maintained multiple pricing templates based on extensive knowledge of utility regulations. Prepared daily reports on economic conditions, stressing market opportunities. Maintained an extensive set of historical data for analysis, using multiple statistical software packages. Participated in extensive information technology upgrade of company systems.

Created course content and supportive materials for multiple sections of Microeconomics and Macroeconomics courses. Adjusted course content and presentation to encompass diverse learning styles of student populations. Provided exceptional instruction for groups and individual students. Efficiently managed complex documentation processes. Consistently able to present complicated material in clear and comprehensible manner, accessible for all students.Asked… Show more Created course content and supportive materials for multiple sections of Microeconomics and Macroeconomics courses. Adjusted course content and presentation to encompass diverse learning styles of student populations. Provided exceptional instruction for groups and individual students. Efficiently managed complex documentation processes. Consistently able to present complicated material in clear and comprehensible manner, accessible for all students.Asked to be a presenter at College’s Diversity Fair. Show less

Contacted holders of past-due accounts and arranged repayment schedules. Utilized “skip tracing” techniques to locate hard to find account holders. Maintained record keeping processes.