Direct daily operations to ensure rail terminal activities are running efficiently with no interruption to services. Provide employees with the training and support necessary to perform their tasks successfully. Use TAKT Time to check truck data and bill of lading before approving access. Coordinate activities between Waste Management, Union Pacific and Rail Terminal Services to ensure smooth operations. Oversee the completion of trains entering and leaving the facility and resolve issues that may arise. Troubleshoot and manage software issues to ensure applications are fully functional at all times. File reports on all daily activities and present updates to management. Key Achievements: Reduced wait time to receive documentation needed to allow truck access from one week to 15 minutes.  Doubled the number of ingates by coordinating communication and activities between Waste Management, Union Pacific and Rail Terminal Services.

Managed workflow and prioritized tasks to maintain optimal efficiency and productivity. Worked closely with customers to identify their pet needs and recommended products that met their requirements and budget. Ensured animals housed within the facility received quality care and their environments met company standards. Worked closely with animals to ensure they were socialized and would be a good companion when adopted. Oversaw medical treatment of animals that were under veterinary care. Trained and supervised personnel in customer service and retail sales best practices while promoting an environment that places customer satisfaction as the top priority.

Assisted in maintaining the zoo grounds and animal areas. Prepared and delivered food to the animals. Conducted presentations to the public regarding the various animals. Facilitated with decorating the zoo during the holidays and special occasions. Assisted construction crews in building and repairing enclosures. Helped with fundraising events and maintained the website to promote the zoo.