Eric Klingener Email & Phone Number

Stockholm, Stockholm County, Sweden

• Analyzed and visualized large data sets consisting of Swedish firms that had applied for the Swedish Covid-19 relief package.• Extracted, cleansed, and delivered 100+ actionable data sets upon internal and external top-level requests.• Automated data extraction and visualization by function building in the warehousing software ProDiver and code writing in SAS.• Wrote and supported several published reports, such as "The Economy During Covid-19" and "Furloughs During the Pandemic".

Malmö, Skane County, Sweden

• Examined and assessed the needs of Swedish SMEs that apply for governmental support due to the Corona pandemic. • Analyzed the fundamentals of companies to determine if they are entitled to governmental financial support.• Initiated, prepared, and executed Excel workshops and dashboards for groups of colleagues to work more efficiently using spreadsheets.

Copenhagen, Capital Region, Denmark

• Managed market analysis, market opportunities, and reached out to potential customers to increase my client's market expansion.• Developed and improved B2B sales strategies aimed towards C-level managers within my client's market.• Mapped out the clients' value proposition, the industry, and customer segments, as well as set up (and continuously tweak) business development strategies. • Used CRM-systems Hubspot and Adversus to efficiently track progress. • Increased my… Show more • Managed market analysis, market opportunities, and reached out to potential customers to increase my client's market expansion.• Developed and improved B2B sales strategies aimed towards C-level managers within my client's market.• Mapped out the clients' value proposition, the industry, and customer segments, as well as set up (and continuously tweak) business development strategies. • Used CRM-systems Hubspot and Adversus to efficiently track progress. • Increased my client's market presence by 100% and their total B2B sales by 10%. Show less

Copenhagen, Capital Region, Denmark

• Provided our daily 500+ guests with professional customer service through all communication channels, ranging from simple check-in/check-out procedures to room booking and invoice administration. • Learned how to successfully take swift decisions in a dynamic environment, always striving to find the best solution for both the individual guest and the hotel. • Constantly focused on creating loyal customers as well as up-sell to reach team and individual sales goals set by the… Show more • Provided our daily 500+ guests with professional customer service through all communication channels, ranging from simple check-in/check-out procedures to room booking and invoice administration. • Learned how to successfully take swift decisions in a dynamic environment, always striving to find the best solution for both the individual guest and the hotel. • Constantly focused on creating loyal customers as well as up-sell to reach team and individual sales goals set by the management. Show less

Copenhagen, Capital Region, Denmark

• Daily operations included direct and indirect guest handling and overall responsibility for the hotel, at times completely single-handed. • High focus on administrative tasks, such as sending invoices, room booking, and answering customer inquiries through all existing communication channels. • Improved vastly in regards to professional direct service, professionally written communication, and increased confidence in taking on a high degree of responsibility.

Copenhagen, Capital Region, Denmark

• Operated the front office, successfully conducting daily tasks such as check-in/check-out, assisting guests in their visit, and other customer service-related responsibilities. • Assisted in administrative back office tasks such as taking reservations and paperwork auditing. • Great focus on the development of professional customer encounters, creating customer relations, and basic administrative tasks with main attention to leisure and long-stay guests.

Oslo, Norway

I had the shared responsibility of the practicalities of the restaurant, such as receiving orders, preparing/closing for service, and creating a cleaning schedule that complied with government policies, as well as having the sole responsibility to serve the restaurant’s chambre separée and other large groups. The foremost lesson was how to handle a stressful working environment while still providing service of highest possible quality and developing my group management and public speaking.

Oslo, Norway

I had the daily responsibility of my station of tables, around 12 tables, or 50 seats, as well as assisting my colleagues with their stations. This very busy restaurant required a high tolerance level of stress, great competence in customer service, and the idea that team work is key to continuous success. The job improved my social competence, my team work capabilities, and introduced me to confidently speaking in front of large groups.

Oslo, Norway

During the day-time I worked as barista in this cozy café, during the night-time I helped the bartenders at the night club with making mixers, collecting glasses, and other ad hoc tasks. In the café I had the sole responsibility for the daily operations, with high focus on customer service and coffee making. In the night club there was less attention to customer service and more focus on efficiency and team cooperation.

Oslo, Norway

Took on the role as a barista in a popular café that generated an average of NOK 50k / day. The focus was on efficient customer service and making high-quality coffee. The high guest pressure required rapid learning skills, high stress tolerance, and tight team cooperation which I quickly developed. Competing against other departments, our team broke several records, such as highest amount of guests served, highest daily revenue, and lowest staff cost-earnings ratio.

Master'S Degree, Economics And Business Administration - Strategy, Organizations And Leadership

Master’s thesis (grade A): "Digital if Possible, Physical if Needed – Value Co-Creation through Digi-Physical Integration in Born-Digital.

Bachelor'S Degree, Business Administration And Service Management

Bachelor’s thesis (grade A): "Plan-Stay – Designing a Loyalty Program to Increase Retention a B2B Subscription Service: The Case of Planday"

Samhällkunskapsprogrammet