Eric Kock Email & Phone Number

马来西亚

Shanghai City, China

In charge market in mainland China,Hong Kong, and Taiwan.Develop new customers in mainland China,Hong Kong, and Taiwan.Provide technical support to customers in AP.Provide sales training to authorized dealer.Provide after sales service to customers in Mainland China and HogKongEscalate the case to NA team

Shanghai City, China

Supporting Asus Automation Helpdesk for customers with technical issue by call and email (English ,Malay , and Mandarin)Internal system operation .The timely processing of all sources of complaints, recorded work, timely report the complaint handling process and results of treatment. Regularly complain case review and tracking feedback.Monitoring Asus official website and Asus Facebook for the lastest news and productsEnsure that cases and callbacks are logged in accordance with the Data Quality guidelines Handle customer’s product usage questions(service of Desktop Computer,LCD monitors, Notebook, Mobile Phone and Router)Troubleshooting Asus routers bug and errorEnsure that service levels are achieved as communicated by the Account Manager

Responsible for the target market trade, mainly in Asia and africa.Management includes the agents, distributors. With customers to establish a deep relationship and to keep track of, for the project to provide support.Responsible for the maintenance of existing and potential customer relationship, positioning and development of customer base, through the relation between permeability to gain greater market share.With the production and technology departments, ensure that all stages of product process schedule. With the factories and R & D research to improve the quality of the product has the exact understanding and meet customer requirements.Processing export products after sale service.Organization of various commercial activitiesSupervision and management of China and Malaysia branch at Peninsular Malaysia branch business ( sales, inventory, customer maintenance )The subordinate business knowledge training and upgrading.In charge of various documents, reports, letters, manuscripts, summary of the drafting, review. Responsible for receiving all types of information storage, sorting, classification of the preparation of file end.The chairman mark end of file timely sent to the departments, to upload work.Responsible for the daily scheduling, travel matters.Complete other tasks designated by the chairman