Eric Kotzman Email & Phone Number

Camarillo, Ca, Us

Camarillo, California, United States

Arrange and troubleshoot network connections for horticulture control systems, including routers, switches, and access points, to ensure reliable data transmission and system operation. Configure horticulture control systems, including TCP/IP, Ethernet, and Wi-Fi, to facilitate seamless integration and communication between system components. Collaborate with cross-functional teams virtually and in-person to troubleshoot software, install software on-site, and maintain good rapport with customers. Document and track support tickets using help desk software, Teamviewer, ensuring timely resolution of technical issues and maintaining detailed records of system maintenance activities. Perform remote software updates and firmware upgrades for horticulture control systems using cloud environment, Priva Operator, implementing security patches and feature enhancements to keep systems up-to-date and secure. Provide technical support and training to end-users, including growers and farm managers, to ensure proper operation and utilization of horticulture control systems. Research and maintain knowledge of industry trends and advancements in horticulture control technology and implement best practices to enhance system efficiency and performance. Diagnose and resolve complex technical issues related to horticulture control systems, both remotely and on-site. Support to end-users remotely, including growers and farm staff, via phone, email, or Teamviewer, to address system issues promptly and minimize on-site visits. Compose technical reports detailing what occurred during on-site or remote work assignments

Goleta, California, United States

Interpreting plans, or route maps, from engineering, developing a plan to best get the job done safely, and in a timely manner. Managing inventory of supplies and ordering if needed. Speaking with multiple departments to ensure plans are deployed correctly as well as confirming with customer. Adapting to real-time obstacles in field to ensuring projects are done efficiently and to the best my ability. Use of bucket trucks, augurs, splicing trailers/vans, as well as manhole equipment such as cage, ventilator, gas detectors among other various pieces of equipment. Splicing fiber accurately and making changes as necessary in the field. Use of splicing tools and equipment such as the Fujikura 90R daily. Testing splices for orders, characterization, and interpreting fiber test results on EXFO and TBERD equipment after splicing is completed to ensure compliance with loss thresholds. Responsible for repairing major cables damages due to weather, or human error. Updating data online such as adding to prints, additional job info for other departments, and notifying concerning parties of changes to the original design. Use of various power/hand tools. Standing/walking/sitting/lifting heavy objects daily. Working in various types of projects such as business orders, residential (FTTH build outs), and BAU circuits

Mammoth Lakes, California, United States

Installing POTS/Bonded/Single Pair services from CO to modem at customers premises. Using QA workflows to ensure quality of service after installs or repairs. Use of Dynatel/One-X meters to test and troubleshoot cable for installs and repairs. Daily interactions with customers, property managers, IT personnel, and other departments within company necessary to get work completed. Experience with bucket truck use and driving said bucket in extreme conditions with chains/4x4 safely. Maintaining rapport with client base in town, promoting a good image with the company, and making referrals for potential customers. Building circuits from CO (MDU) to modem/phone equipment at customers home/business.

Santa Clarita, California, United States

Assisting senior electricians with any duties. Learning the electrician trade and following all safety precautions involved. Driving large company vehicle safely. Performing work aloft and using tools to make precise measurements and/or adjustments. Use of hand and power tools, wearing appropriate PPE.

Los Angeles, California, United States

Note differences in wire and cable colors so that work can be performed correctly. Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools. Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation. Drive crew trucks to and from work areas. Inspect equipment on a regular basis to ensure proper functioning. Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment. Remove and remake connections to change circuit layouts, following work orders or diagrams. Demonstrate equipment to customers and explain how it is to be used and respond to any inquiries or complaints. Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods. Adjust or modify equipment to enhance equipment performance or to respond to customer requests. Remove loose wires and other debris after work is completed. Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems. Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status. Collaborate with other workers to locate and correct malfunctions. Test connections to ensure that power supplies are adequate and that communications links function. Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults, to install, maintain, or inspect equipment. Designate cables available for use. Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses. Clean and maintain tools, test equipment, and motor vehicles.

Cybersecurity As, Computer And Information Systems Security/Information Assurance

High School Diploma, Sales

Education record