Eric Krantz Email & Phone Number

San Ramon, CA, US

• Create product guides, overviews, descriptions, help centers, and troubleshooters
• Review and edit documentation and communication for accuracy, format, and grammar
• Organize hundreds of help and KB articles in a logical, user-friendly manner
• Curate large documentation repositories for many different teams
• Work cross-functionally to implement, update, and organize policy, legal, and marketing content
• Enhance SEO for all help centers and documentation

San Francisco, California, US

• Create and organize product help center with an easily-navigable design
• Translate engineering notes into user-friendly language
• Write product how-to help articles, and articles detailing product use and other pertinent product information
• Help develop a training curriculum and proficiency tests aimed at increasing user aptitude and knowledge
• Co-write and edit monthly newsletter detailing product status, and highlighting important features

Mountain View, CA, US

• Create product guides, overviews, descriptions, help centers, and troubleshooters
• Review and edit documentation and communication for accuracy, format, and grammar
• Create and rewrite help centers for mobile devices, including for visually-impaired mobile device users
• Use Markdown, CSS, and HTML to draft and create g3 docs and CMS content for both user and developer documentation
• Organize hundreds of help and KB articles in a logical, user-friendly manner
• Curate large knowledge bases for many different teams

Los Gatos, CA, US

• Review existing internal Globalization documentation for accuracy, format, andgrammar
• Document UI of internal Netflix programs and sites
• Create and enact documentation plans for multiple internal Netflix teams
• Create and implement templates and style guides for multiple Netflix teams
• Curate and manage Netflix documentation repository of 700+ documents

Mountain View, CA, US

• Created and continue to build upon a large, multi-faceted help center
• Curate and consolidate all product and procedural documentation into one easy-to-navigate help center
• Edit, review, and update existing help, product, and procedural documentation for entire product team
• Build relationships with a multitude of SMEs and groups to ensure all content is accurate and up-to-date
• Review, edit, and enhance API documentation for developers
• Write new help and procedural content

London, GB

• Interview government and engineering SMEs for information to be used in crafting user manuals, use procedures, help centers, and training materials
• Create and maintain help center for company's internal software management program
• Craft and edit user manuals for several large election management programs and hardware components
• Work with County officials to craft use procedures for State certification in accordance with California standards and laws
• UI/UX writing and suggestions to create a more intuitive and easy-to-use application
• Develop training curriculum and lead training classes for County employees for use of internal software management program

Mountain View, CA, US

• Develop and implement the documentation strategy of several AdWords product areas along with one other strategist
• Interview stakeholders and SMEs to gain necessary knowledge to produce clear, accurate, and concise help center documentation
• Review UI elements and text and optimize them for maximum user experience
• Write and edit help content to reflect new and updated features in AdWords
• Respond to bugs regarding content updates and/or fixes
• Work with localization teams to produce effective, yet easily translatable content for 45 different languages

Redwood City, CA, US

• Review existing internal developer documentation for accuracy, format, andgrammar
• Document UI of internal EA programs and sites
• Edit, write, structure, code, and create online help centers and documentation inConfluence
• Work with SMEs and stakeholders to identify documentation needs and devisestrategies for creation and implementation

Mountain View, CA, US

• Track and manage bugs for KB article requests and updates
• Work across multiple departments to find solutions and answers to complex technical issues
• Identify help center topics and interview subject matter experts
• Edit, write, structure, code, and create online help centers using Google’s Knowledge Management System
• Help organize hundreds of help and KB articles in a logical, user-friendly manner
• Edit documents for grammar, style, consistency, and tone

Mountain View, CA, US

• Solely manage, update, and create content for 6 different help centers for internal Google applications, which resulted in hundreds of in-depth training articles
• Edit, write, design, code, and create online help centers by interviewing subject matter experts and identifying help center topics
• Write, design, and code online product glossaries
• Edit documents for grammar, style, consistency, and tone
• Find and implement solutions to various writing needs
• Write product descriptions

• Wrote training and procedural manuals
• Edited reports and other documents and provided editorial analyses
• Wrote and designed promotional pieces such as flyers for various formats and sizes
• Found creative ways to promote the SpotOn Parking brand and raise public awareness of its image
• Communicated with outside agencies to explore advertising options
• Worked with a team to implement the designs and integrate the slogans into effective marketing pieces

• Wrote the barback training manual
• Trained new personnel on barback duties
• Provided full support to bartenders, including cleaning the bar and stocking all bar supplies
• Cleared tables and interacted with customers
• Occasionally train new personnel on barback duties

Sandusky, Ohio, US

• Drafted safety, welcome, and goodbye spiels at all ride locations
• Directly supported upper management with a variety of tasks
• Recorded and entered total number of individual riders and ride cycles into database, inputting employee records such as counselings, certifications, and trainings completed, and filed hard copies
• Reviewed specific ride safety sheets, ensuring all safety checks had been completed and signed for each day at each ride location
• Acted as Area Supervisor and Staffing/Training Manager on weekly basis as needed

Sandusky, Ohio, US

• Created the Staffing/Training Manager position, designing and presenting its proposal to upper management, and ultimately overseeing its implementation
• Wrote department wide weekly newsletters and memorandums detailing policy changes, safety reminders, procedural updates, and upcoming events
• Developed and conducted a variety of weekly training sessions for employees, managers, and supervisors that focused on areas of work including HR and safety policies, administration, and employee and guest relations
• Maintained proper staffing levels by scheduling and allocating employees to where they were needed most

Sandusky, Ohio, US

• Assigned to improve training manuals companywide after receiving positive feedback on previous revisions
• Oversaw daily operations of supervisors and 120+ employees with other team members
• Interviewed and trained new employees
• Evaluated, counseled, and terminated employees
• Coordinated multiple departments to resolve issues while ensuring that other guests’ experiences were not impacted and operations continued smoothly
• Responded to and resolved all guest complaints, and emergency, medical, and security calls

Santa Clara, CA, US

Assistant to the Student Body President, provide information to guests, monitor the building, create ID cards.