Eric Krupala Email & Phone Number

• Support for 250+ users consisting of main office building and 23 offsite locations using the Track-it Technician client. Perform hands-on break-fix at the desktop level. • Installation/configuration and support of software and hardware used by HHA. • Answer and respond to Help Desk calls, emails, and tickets; keep log of all issues/solutions. • Provide desktop and remote support for Windows XP and Windows 7, Microsoft Office.• Remote support using Track it and Remote Desktop Connection as needed. • Perform imaging of desktops and laptops for use in field. • Maintain compliance with software licensing and inventory.• Perform hands on repair at the desktop level, including installing and upgrading software, implementing file backups and configuration of systems/applications, as well as phone equipment failures and service issues.• Perform post-resolution follow ups for Help Desk tickets.• Perform basic network maintenance functions such as user creation and assignment of rights and permissions. Active Directory password resets. Network profile moves. Diagnose minor connectivity issues with LAN, routers and switches. Restart of services as needed; very familiar with DHCP, DNS, IP, network traffic routing, WAN, LAN, and Internet connectivity and strong knowledge of remote access and VPNs.• Verizon broadband agent. Order, inventory, and configure cellular phones and broadband devices.• Avaya phone system administration.• Provide Audio/Visual support for meetings and other functions.• Monitor the Help Desk support queue and route tickets as necessary.• Supervised Technical Analyst I.• Use Active Directory to create and edit GPO and user policies.• Use Exchange Management Console to create and edit mailboxes on Exchange 2007.• Monitor, maintain and update servers as needed, including DC server, mail server, Citrix server, and various application servers, virtual and local.• Work closely with vendors and consultants to complete projects