Eric Kuo
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Eric Kuo Email & Phone Number

Location: Shanghai, China 4 work roles 1 school
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Shanghai, China

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Eric Kuo previously worked as Tech Group Lead & Voice Tier 3 Senior Engineer at Accenture and Network/Voice Tier 3 Senior Engineer at Accenture. Eric Kuo holds Associate'S Degree, 计算机信息管理 from Suzhou University Of Science And Technology | 苏州科技大学.

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About Eric Kuo

I have over 12 years of experience in Networking/Voice and familiar with the IT management models of large companies.During these years I have gathered excellent working knowledge of networking and voice technologies. Possessing effective organizational skills and determination needed to resolve complex networking issues. Operations and maintenance: Routers, Switches, Firewalls and IPT on Cisco platform and Microsoft Voice products like Skype for Business and MS Teams.KEY SKILLS：- Excellent knowledge of VoIP, H.323 and SIP protocols- Practical knowledge of Cisco CUCM, MS Teams/Skype for Business/Lync, Avaya- Advance understanding in protocols (EIGRP, OSPF, BGP, DHCP, DNS, QOS, VLAN, ACL, SNMP, etc...)- Practical knowledge of IPSEC, VPN, STP, VLAN- Excellent understanding TCP/IP protocol- Solid knowledge Cisco products- Have a good technical network background- Knowledge of ITIL incident, problem & change management- Experience in Operation & Crisis(P1,P2) incident management and great problem-solving skills.- Understanding Linux OS, Windows Server OS, ESXI Server.- Able and willing to work flexible hours when necessaryPROFESSIONALCisco Certified Internetwork Expert Routing&Switch (CCIE#20709) 2008.5Cisco Certified Internetwork Expert Voice (CCIE#20709)

4 roles

Eric Kuo work experience

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Tech Group Lead & Voice Tier 3 Senior Engineer

Accenture

Shanghai, China

• Microsoft Teams Call Queue Management- Create workflow for Microsoft Call Queue Tasks, providing services for over 600 nodes throughout the company- Enhancement Microsoft Teams workflow in ServiceNow, work closely with ServiceNow team to update/optimize workflow and work closely with Arch Network/Voice team to test for prove functionality works- Track, approve, assign tasks to the Global Voice POC in each region (AMR/EMEA/APA)• International Tier 3 Voice Operations/Deployment- Supporting daily Cisco Telephony/UC operations (3rd Level support)- Administration & management of the worldwide telephony system- Integrating MS Teams with Public Switched Telephony Network (PSTN)- Experience and understanding of Session Border Controller (SBC) Ribbon 1k/2k/5k - Administration of CUCM, UCCX, Cisco ISR4k, ESXi servers

Jun 2019 - Aug 2023

Network/Voice Tier 3 Senior Engineer

Accenture

Shanghai, China

- Manage over 50+ network/voice devices and servers in APAC region, 15+ voice gateways and 300+ IP phones- Tiger 3 support / incident for enterprise internal Network/Voice- Review/process change and incident request- Regularly meeting with the team to analyze network health- Participated in internal/external project

Jun 2011 - Jun 2019
1 education record

Eric Kuo education

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Where is Eric Kuo based?

Eric Kuo is based in Shanghai, China.

What companies has Eric Kuo worked for?

Eric Kuo has worked for Accenture, Worldpath Clinic International, and American-Sino Medical Group.

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What schools did Eric Kuo attend?

Eric Kuo holds Associate'S Degree, 计算机信息管理 from Suzhou University Of Science And Technology | 苏州科技大学.

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