Eric Kvasager Email & Phone Number

Dickinson, North Dakota, United States

Killdeer, Nd

Production and Process Engineer – May 2015 to September 2016-Responsible for implementing update to FactoryLogix NPI software-Programming production machinaryQuality Manager – February 2012 to May 2015-Responsible for managing quality department, hold daily planning meetings-Planned quality management system (QMS) process updates, trained to QMS, internal audits, supplier audits, audit guide for third party and customer audits.Production and Process Engineer – February 2011 to January 2012-Responsible for developing and updating work instructions for building circuit card assemblies (CCA) using customer provided drawings and specifications.-Developed tooling, machine programs and other aids for building CCAs. Communicated with customer on questions about drawings and other design specifications. Team Lead – October 2010 to January 2011-Responsible for managing new product introduction production cell-Worked with team on planning production of CCA from start to finish including packaging assemblies, updated work instructions, and approved operators hours for payroll.

Bismarck, Nd

Operations Management Desk Analyst – August 2008 to June 2010-Responsible for payroll and scheduling of customer service representatives and regular reporting to management.-Analyzing data to create reports on what is going on in the contact center daily, weekly and monthly, including monitoring incoming call activity and finding solutions to problems that arise.Supervisor Escalation Desk Representative – July 2006 to July 2008-Responsible to taking phone calls from customer service representatives to provide technical support on their calls and supervisor calls transferred from them.-Fix technical problems in customer accounts that could not be fixed by other technicians, including calling customers back and informing them when problems that had escalated were fixedCustomer Service Representative – July 2005 to June 2006-Responsible for providing technical support over the phone for high speed internet subscribers-Diagnose and repair all software, hardware and account management issues relating to customers connecting to the Internet via cable modems. Included scheduling trouble calls, updating account information and initializing accounts.

Euclid, Oh

Software systems team developed and configured Sigma UPM/UOI (Universal Process Management or Universal Operator Interface) software (Human Machine interface software) to communicate with Reliance Electrics Automax Control systemMy Duties included:-Custom configuration of SIGMA UPM/UOI software and computers for corporate clients-Tested and troubleshot custom configurations before computers were shipped to clients-Remote diagnostics and repair of software issues