Eric L Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Responsible for interviewing of workers, research and the comprehensive documentation of the various work flow processes for the organization with regards to the use of Penelope, a medical CMS that records client case information.Creating a step by step comprehensive guide for documenting the various types of episodes of care.

Newton, Massachusetts

Boston, Massachusetts

• Managed the development, production, and fulfillment of 60-100 custom media projects at a given time for the higher education department within Pearson educational publishing
• Accomplished 100% project completion and on-time delivery rate for 2013 & 2014 semesters while maintaining strict budget constraints
• Created custom HTML based websites for student course access and registration purposes
• Facilitated meetings on project requirements for custom learning management system courses between sales representatives, internal team members, and university professors
• Virtually trained professors and sales representatives on the functions and features of their customized courses for various learning management systems
• Created customized learning management system courses in New Design, BlackBoard, Angel, D2L, Moodle, and BrainHoney

Greater Boston Area

• Curriculum development for training programs within various industries
• Solicit phone calls and emails to promote various workforce diversity inspired products including posters, calendars, and quick tips books/manuals
• Research and data mine various topics on culture and diversity for presentation purposes
• Provide marketing advice and strategy for published materials and potential contract bidsCCI is a strategy, consulting and training firm specializing in developing cultural competency and diversity management skills.

Greater Boston Area

• Functioned as the Sourcing Lead for John Deere, Trane, IMS Health, Western Union, QVC, and SunTrust accounts by providing marketing, pipeline analysis, and media strategy; while also managing their social media channels
• Sourced daily for many positions relating to the pharmaceutical, health care data management, engineering, IT & software development, marketing, banking, and finance industries
• Created monthly CRM reports by qualitatively and quantitatively analyzing metrics from internal databases to gauge gaps in pipeline and to track staff production
• Responsible for training new employees
• Uncovered resumes and contact information of hard to find candidates by using various sources including Monster, Careerbuilder, Linkedin, Google (Boolean logic), Facebook, Twitter, cold calling, and Bing (Boolean logic)
• Edited and optimized job descriptions for job boards and search engines (SEO) to boost search results based on keyword count

• Managed & compiled an extensive fact finding report on a plausible business incubator in Boston by conducting research via emails, internet and library databases, and also through interviews withCEOs of established.
• Created and presented PowerPoint presentations on the business incubator project for BRA board members
• Updated information databases in SalesForce CRM
• Organized neighborhood meetings with local businesses and city government

• Answered questions from current and prospective clients in English, Spanish & Portuguese about products and services including VOIP technology, calling cards, ATA telephone routers and service plans
• Worked with staff from other departments to troubleshoot problems related to connectivity issues, faulty ATA phone routers and delinquent accounts
• Monitored recharge internet site for fraud activity
• Monitored call completion rates for all worldwide destinations and alerted routing staff on connectivity and quality issues with any problems
• Interacted with customers from most countries of the world, using my knowledge of their culture and business practices to keep the customers satisfied

Zaragoza, Spain

• Answered questions from customers about financial services including loans,checking/savings accounts, bank transfers and retirement plans
• Counted and balanced the safety vault upon closing
• Took in deposits and exchanges of foreign currency

Ba, Economics & Spanish Linguistics, Summa Cum Laude

Activities and Societies: Varsity Tennis, Spanish Club

International Business & Spanish Language

Foreign exchange year