Eric Ladwig Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

-Responsible for strategically discovering, refining, prioritizing, and implementing new products and features, via agile methodology, within our B2B SaaS applications to improve market value proposition and drive company vision within the utility industry-Own and lead ongoing development of multiple product solutions, including inbound and outbound integrations with client GIS/WMS/ERP systems, graphic work design and compatible unit support, and configurable PDF reporting on platform, which results in 5-10+ new feature releases on a quarterly occurrence-Collaborate with our international UX/UI and R&D teams daily to continually develop user stories, acceptance criteria, and designs for feature implementation-Partner with internal sales, marketing, operations, and support teams, in conjunction with external client project managers, developers, and leadership teams to demonstrate and validate upcoming solution features

Chicago, Illinois, United States

Chicago, Illinois, United States

-Led all client technical software solution requirements from initial post-sales discovery to application deployment for maintaining project timelines and client satisfaction -Designed and managed client’s custom solution configuration, including configuring mobile, web, export, report, and data visualization applications and services on multi-million dollar projects, spanning multiple years and deployment phases-Organized and led client facing end-to-end user acceptance testing of full-scale solution deployments for hundreds of end users to utilize innovative field data capture applications-Created all technical document deliverables, including functional designs, configurations, and requirements matrices for project coordination-Worked in close collaboration with product and development teams to discover and design advanced versions of our mobile and web solutions for new utility verticals

Chicago, Il

-Oversaw pre-deployment software and hardware activities with clients, including application and equipment setup and testing logistics-Conducted instructor-led training sessions to hundreds of non-technical end users, both in-person and remotely, and managed classroom participation and feedback to achieve company and client’s desired outcomes-Provided post-deployment support to clients for data exporting and analysis, software/hardware troubleshooting, and training documentation for new releases and functionality

Greater Chicago Area

- Manage all backend operations, including script, dashboard, troubleshooting and QC maintenance, for USA, Canada, Mexico, and Brazil regions, combining for 225+ Field Associates and Leads- Run consistent reports for Program Managers to track field work efficiency and plausibility for promotions- Organize and head time-sensitive, special field experiments given by our Program Managers and engineers- Coordinate with other Ops Leads and Program Managers across the globe to ensure congruency throughout entire project and suggest changes to maximize on program proficiency- Train Field Ops Leads on basic backend organization for their utilization- Conduct 50+ interviews to identify potential candidates for our entry level positions

201 E. Peabody, Champaign, Il

- Maintained customer satisfaction between Campus Recreation and the public in the State of Illinois’ largest fitness facility- Retained a working knowledge of facility policies, operations, and procedures- Ensured the correctness of all registration and membership forms processed- Sold memberships, professional shop items, and concessions- Supervised over 70 Facility Assistant staff members