Customer Service Representative
Current- Provide excellence and satisfactory support to global users related to P2PTrading.-Act as a Interface to support and provide fair resolution to solve user issue whencomes to P2P Appealing Cases.- Ensure users are following the P2P Trading Policy accordingly to avoid anyabnormal trading or violation action occur in the platform- Analyzing suspicious users trading behavior and patterns in order to avoid anyrisk or scam related issue occur in the platform.- Identifying and investigating suspicious account transaction/activity logs or anyabnormal suspicious activities- Perform Basic KYC screening on suspicious user account to prevent fraud riskoccur on the platform.- Work with Investigation and Security Team when found misused account toassist in restricting user account function.- Educate user on how to stay safe and avoid financial loss or being scam whenusing the platform by advising user to follow the Transaction Policy at all times.- Perform adhoc tasks and reports assigned by shift leader- Handle unpredictable emergencies in an efficient and timely manner- Handle back office tickets and live chats support on Global Que to provide 7*24honline enquiries services to customers
