Senior Manager, Fido Internet, Ignite And Wireless Technical Support
Current
Oct 2017 - Present
AeroLeads people directory · profile
Eric Lamarche Email & Phone Number
Senior Manager, Fido Internet, Ignite and Wireless Technical Support
at
Rogers Communications
1 work email found
@rogers.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager, Fido Internet, Ignite and Wireless Technical Support
Location
Montreal, Quebec, Canada
Company size
Who is Eric Lamarche? Overview
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Quick answer
Eric Lamarche is listed as Senior Manager, Fido Internet, Ignite and Wireless Technical Support at Rogers Communications, a with 22143 employees, based in Montreal, Quebec, Canada. AeroLeads shows a work email signal at rogers.com and a matched LinkedIn profile for Eric Lamarche.
Eric Lamarche previously worked as Manager, Fido Internet Technical Support at Rogers Communications and Manager - National Ticket Management Center at Rogers Communications. Eric Lamarche holds E-Commerce/Electronic Commerce from Hec Montréal.
Company email context
Email format at Rogers Communications
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*@rogers.com
71% confidence
AeroLeads found 1 current-domain work email signal for Eric Lamarche. Compare company email patterns before reaching out.
Profile bio
About Eric Lamarche
Senior Leader with more than 12 years of management experience. Strong culture builder that fosters an environment of growth, performance and engagement. Combines extensive experience in customer service and multiple layers of wireless and broadband technical support with a focus on continuous process and product improvement. Brings critical thinking and creative strategy and forward vision to optimize the customer experience while maintaining an optimal balance with business objectives and employee experience. Excellent interpersonal skills that help build and foster relationships and can bring several cross functional stakeholders to collaborate on a common goal.
Listed skills include Telecommunications, Gsm, Troubleshooting, Umts, and 31 others.
Current workplace
Eric Lamarche's current company
Company context helps verify the profile and gives searchers a useful next step.
Rogers Communications
4 roles
Eric Lamarche work experience
A career timeline built from the work history available for this profile.
Sep 2015 - Oct 2017
Manager - National Ticket Management Center
2nd level technical support Team Manager. Manage day-to-day operations of the NTMC-Wireless team across the Montreal and Toronto locations ensuring company objectives and a positive customer experience are consistently met Drive employee engagement by ensuring required training, coaching and motivation are given in order to maintain high level of team performance and employee satisfaction Manage and drive ticketing and problem resolution process to ensure quick turnaround times for customers and efficiency within the team of analysts. Improve process efficiencies and implement a culture of continual service improvement (CSI) keen to find new solutions and ideas with input from all team members Interface with internal Tier 3/4 Groups to escalate network related issues. Establish new and maintain existing relationships with various departments Analyze Key Performance Indicators (KPI) such as SLA, ticket performance, daily ticket aging summaries and ticketing reports to proactively identify gaps and inefficiencies internally and externally in order to streamline operations and meet objectives. Identify KPIs and creation of custom scorecards to track KPA Develop, implement and drive new support processes to ensure customer satisfaction and team performance are always maintained at a high level.
Dec 2010 - Sep 2015
Analyst
Identifying, investigating, troubleshooting and resolving service related issues on: call completion, messaging, data and value-added services on Rogers Wireless GSM, EDGE, UMTS and LTE networks across all brands Manage ticket lifecycle to resolve technical customer issues pertaining to voice calling issues, data issues and enhanced services to ensure a positive customer experience Interface with Rogers internal Tier 3 groups to escalate network related issues. Analyze Key Performance Indicators (KPI) to proactively identify problem areas on BTS, NodeB and eNodeB coverage areas. Respond to customer inquiries regarding new releases (services and products). Manage customer complaints due to migration, implementation and/or modification of new network nodes. Respond to and support 911 PSAP operators
Oct 2000 - Dec 2010
Team & coworkers
Colleagues at Rogers Communications
Other employees you can reach at rogers.com. View company contacts for 22143 employees →
RP
Renna Pispidikis
Colleague at Rogers CommunicationsGreater Toronto Area, Canada
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PS
Pouya Soleimani
Colleague at Rogers CommunicationsCalgary, Alberta, Canada
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CO
Chivuzo Offiah
Colleague at Rogers CommunicationsCalgary, Alberta, Canada
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JP
Jeremy Pagarigan
Colleague at Rogers CommunicationsRichmond Hill, Ontario, Canada
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VD
Vincent Dupuis
Colleague at Rogers CommunicationsLaval, Quebec, Canada
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MF
Markus Flair
Colleague at Rogers CommunicationsGeorgetown, Ontario, Canada
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CW
Cam Wyatt
Colleague at Rogers CommunicationsCalgary, Alberta, Canada
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NR
Nadine Rowe
Colleague at Rogers CommunicationsCanada
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AK
Anita Kline
Colleague at Rogers CommunicationsGuelph, Ontario, Canada
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MM
Michael Montero
Colleague at Rogers CommunicationsGreater Toronto Area, Canada
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Renna Pispidikis
Colleague at Rogers CommunicationsGreater Toronto Area, Canada
View →
PS
Pouya Soleimani
Colleague at Rogers CommunicationsCalgary, Alberta, Canada
View →
CO
Chivuzo Offiah
Colleague at Rogers CommunicationsCalgary, Alberta, Canada
View →
JP
Jeremy Pagarigan
Colleague at Rogers CommunicationsRichmond Hill, Ontario, Canada
View →
VD
Vincent Dupuis
Colleague at Rogers CommunicationsLaval, Quebec, Canada
View →
MF
Markus Flair
Colleague at Rogers CommunicationsGeorgetown, Ontario, Canada
View →
CW
Cam Wyatt
Colleague at Rogers CommunicationsCalgary, Alberta, Canada
View →
NR
Nadine Rowe
Colleague at Rogers CommunicationsCanada
View →
AK
Anita Kline
Colleague at Rogers CommunicationsGuelph, Ontario, Canada
View →
MM
Michael Montero
Colleague at Rogers CommunicationsGreater Toronto Area, Canada
View →
1 education record
Eric Lamarche education
FAQ
Frequently asked questions about Eric Lamarche
Quick answers generated from the profile data available on this page.
What company does Eric Lamarche work for?
Eric Lamarche works for Rogers Communications.
What is Eric Lamarche's role at Rogers Communications?
Eric Lamarche is listed as Senior Manager, Fido Internet, Ignite and Wireless Technical Support at Rogers Communications.
What is Eric Lamarche's email address?
AeroLeads has found 1 work email signal at @rogers.com for Eric Lamarche at Rogers Communications.
Where is Eric Lamarche based?
Eric Lamarche is based in Montreal, Quebec, Canada while working with Rogers Communications.
What companies has Eric Lamarche worked for?
Eric Lamarche has worked for Rogers Communications.
Who are Eric Lamarche's colleagues at Rogers Communications?
Eric Lamarche's colleagues at Rogers Communications include Renna Pispidikis, Pouya Soleimani, Chivuzo Offiah, Jeremy Pagarigan, and Vincent Dupuis.
How can I contact Eric Lamarche?
You can use AeroLeads to view verified contact signals for Eric Lamarche at Rogers Communications, including work email, phone, and LinkedIn data when available.
What schools did Eric Lamarche attend?
Eric Lamarche holds E-Commerce/Electronic Commerce from Hec Montréal.
What skills is Eric Lamarche known for?
Eric Lamarche is listed with skills including Telecommunications, Gsm, Troubleshooting, Umts, Lte, Management, Leadership, and Training.
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