Eric Lambert Email & Phone Number

Louisville, Ky, Us

Louisville, Ky, Us

Louisville, Kentucky, Us

• Plan, organize and oversee Humana’s portfolio and product suite related to identity management • Create a customer-backed product vision and strategy that enables speedy and smooth release of functionality • Oversee financial administration of $5M budget, impacting protection of over 100K workers • Identify industry trends, as well as emerging threats and lead collaboration to incorporate customer feedback into product strategy • Oversee development of business cases, cost-benefit analysis (CBA), product charters, product vision, roadmaps and prioritization framework, as escalations for issues/priorities • Demonstrate understanding of relationship between business needs and technological solutions • Establish epics and features that target high value drivers, which deliver near-term value, as well as support 3-5 year roadmap • Procure funding for product stack in support of key capabilities, including automation, cloud readiness, user experience (UX), risk, artificial intelligence (AI), machine learning (ML), analytics and reporting. • Champion messaging and education among executives, business partners, sponsors and stakeholders • Present product vision and progress to stakeholders of all levels • Represent the company externally when negotiating with vendors and consultants during outside engagements • Lead governance committees/ governance approval process • Align focus of IT Program Managers, Product Owners, Project Managers and delivery teams in order to execute product strategy and drive implementation/execution • Use a data-driven approach to define, track and measure key performance and business metrics to help make smarter business decisions, develop goals and build better products • Establish, align and document roles and responsibilities (RACI)

Louisville, Kentucky, Us

• Contributor to build out of data governance program, with involvement in all aspects including strategy, relationship development, knowledge management, stewardship, taxonomy, quality, data usage, lifecycle management and compliance• Drive the mission of ensuring information flows seamlessly and accurately throughout the enterprise, leveraging data to create a competitive advantage through increased operational effectiveness, improved consumer experience, risk reduction and revenue optimization• Promote culture change surrounding the way data/information is viewed and managed within the enterprise• Facilitate development of first corporate data strategy; including gathering opportunities, proposal, approval, funding, prioritization, operationalizing, tracking progress and reporting of initiatives • Vendor management, including relationship building, setting expectations, performance, meetings, contract review and SOW/SLA adherence• Development of funding proposals and investment profiles for enhancements• Creation of councils and committees to govern data assets and resolve success barriers• Provide resolution and support for business areas who are experiencing problems with their data• Ongoing development, maintenance, training, tracking and information management of stewardship program, consisting of approximately 200 data stewards enterprise wide.• Work with communication team to develop informational content about the Data Governance Office, program, structure, and develop educational resources and tools available to the enterprise• Training of new DGO associates and data stewards.

Louisville, Kentucky, Us

• Manage Medicare member wellbeing vended products/programs including: SilverSneakers, QuitNet, and Well Dine o $90 - $120 million in annual spend o Each of the three products reaching between 2.7 - 2.9 million members • Vendor management, including performance, relationship building, meetings, contract review and negotiation • Work closely with Procurement regarding contracting, evaluating potential vendors, RFP, RFI, SOW, SLA, etc. • Develop program dashboards containing engagement, utilization and financial performance for senior leadership • Partner with Consumer Economics teams to study Return on Investment (ROI), Retention and program specific outcomes • Understand and communicate how programs fit into Humana’s overall strategy and influence program design • Business lead of marketing & communication strategy and campaigns including: o Development of messaging, target population, tracking, success metrics and lessons learned o Review and approve direct response mail, TV ads, web content and other creative media • Work closely with Consumer Engagement CoE to maintain a positive consumer experience • Develop and communicate processes, training and continuing education for business partners such as Customer Service, Clinical, Sales, etc. • Resolve escalated customer issues and Grievance & Appeals • Understand compliance & regulatory environment and how they impact the landscape • Oversee program implementation and operational readiness

Louisville, Kentucky, Us

• Develop and maintain positive, long lasting relationships between Humana and its group clients • Meet with new and renewing business clients to establish trust and set expectations with their leaders & administrators • Level-set with internal partners to obtain resources, develop timelines, track deliverables, and report on key operational objectives • Oversee execution of marketing & communication strategies (i.e. materials, seminars, timing, co-branding, etc.) • Create project plans, checklists and lead strategy meetings with cross-functional teams • Resolve issues, anticipate and acknowledge barriers and constraints • Analyze data reports and metrics in order to identify issues and opportunities for improvement • Organize and manage multiple implementations and/or projects simultaneously • Collaborate with other members of the Account Management Team for impact planning and lessons learned • Train/instruct new members of the team, as well as develop training materials • Development/improvement of client friendly user administration manual • Introduce or contribute to new ideas and processes which improve performance or productivity • Assist with interviewing and hiring initiatives for seasonal employees • Associate Well-Being Committee

Masters Of Business Administration (Mba), Business Administration And Management, General

Bachelo'S Degree In Business / Area: Marketing, Business / Marketing