Eric Lapp Email & Phone Number

Greensboro, Nc, Us

Greensboro, North Carolina, Us

• Infrastructure Project Manager for several infrastructure projects including, network hardware upgrade, network VLAN redesign, VoIP phone system upgrade, and Firewall replacement• Relationship Manager between Box Board Products and outside vendors and contractors• Responsible for creating and maintaining the IT budget• Office 365 Administrator• Network Administrator• Active directory and Microsoft Exchange Administrator • Responsible for creating all technical documentation • Install, modify, debug, and troubleshoot PC software as needed• On-site Cell phone administrator, Spec, purchase, add, remove and support all the companies cell phones• Provide Management with specifications for desktop, laptop, tablet, sever, and network hardware• Provide support to all end users in the office and out on the factory floor

Basel, Baselstadt, Ch

Worked as level 3 support for the service desk and managed many projects under the service desk teamProvided detailed analysis and updates to complex tickets within the service desk ticketing system Streamlined IT processes while maintaining SOP and GOP complianceCreated and co-authored several SOP’s and related documentation for SOX ComplianceRelationship Manager between Novartis Animal Health's vendors for LAN/WAN, Server Support, and VoIPSME for all Data Center audits and risk assessmentsSME for all data backup audits and risk assessmentsManaged all aspects for the sites backups including creating, installing, documenting, Disaster Recovery Preparation, testing and monitoring of all backup jobs on siteCreated and enforced Data Retention Policies with local IT Compliance Officer and LegalParticipated in several risk assessment assignments with the local compliance officer both onsite and at a local vendorCompiled Qualys reports for global security compliance teamsDemand/Supply Manager – Managing business needs along with managing the supply of solutions for those needs for various IT Projects both locally and for sites across North AmericaServe as the infrastructure site Divestiture Technical SMEHandled all facilities contracts for Data Center UPS/Generator, HVAC, FM-200 Fire SuppressionProject Manager and Technical lead for local Call Center changesOn-Site Project Manager and Technical Lead for Cisco IPT ImplementationVoIP Admin, responsible for basic VoIP admin tasks and creating documentation for the support of the VoIP systemsNetwork Administrator installed network and computer systems, upgrading, maintaining and repairing of servers and workstations Project Manager and technical lead for 3 LAN migrationsIT Project Manager for all office expansions since 2006Lead installer for Windows XP and Office XP upgradesProject lead for Symantec Backup Exec upgrade on all servers and remote locations in North America

New York, Ny, Us

• Created and managed Desktop Systems Integration, including Hardware Support and Data Center Support Departments.• Lead Project Manager for the following projects: Windows 95 Migration, Microsoft Office Upgrades, Windows 98/98SE Migration, Windows XP Pro Migration, Intel Video Teleconferencing, Citrix Testing/Evaluation, Custom Application Installation CD's, Desktop Application Upgrades and Patches.• Designed extensive systems to keep track of all IT spending which were then adopted by other departments including Accounting.• Managed the budgets for all three departments as well as the entire technical operations budget.• Responsible software license compliance.• Tested and documented the integration of software and peripherals into the workstation environment.• Troubleshot, upgraded and implemented new software and hardware into the wire operations network.• Responsible for all desktop and laptop specifications company-wide. • Brought Asset Management up to 98% accuracy. • Improved the workflow of the Editorial Department by recommending and implementing new ideas to improve Editorials speed and efficiency.Supervisor Hardware Support (1998)• General supervision of 4 Hardware Support staff employees including assignment, routing and follow-up of pending hardware requests.• Responsible for the internal support of all PR Newswire hardware, including PCs, printers, monitors, LAN and data communications equipment. Provided technical and or administrative support to other departments.• Troubleshot and repair of all PCs and related peripherals• Responsible for maintaining inventory of all IT Assets and generating reports for Management.• Managed staff time sheets for management and payroll purposes.Senior Technical Support Representative (1997 - 1998)Technical Support Representative (1997)

• Designed, implemented and maintained server and desktop solutions for small businesses. This included desktop OS upgrades, Novell Netware 3.x installations and migrations from other network operating systems.• Supported all desktops, laptops and servers for CB Commercial.• Configured, tested and implemented 75 new laptops with standard desktop configuration for Okidata. • Assisted in the automated setup of the laptops to meet the 2 week roll-out deadline.• Migration of all desktop operating systems to either OS/2 Warp or Windows NT 4.0 for Prudential.• Migrated 3000+ desktops to Windows for Workgroups 3.11 with TCP/IP and upgraded the core OS to DOS 6.22 for Johnson and Johnson Corporate Headquarters.

Management Essentials

Electronics And Aviation Ordnance Training

Symantec Backup Exec

Basic Electronics And Aviation Ordnance

High School