Eric Larocque Email & Phone Number

Kelowna, British Columbia, Ca

Key Achievements:•Increased Inside Sales revenue from $9,016,200 to $26,989,000 •My teams handle over 200k phone, chat and email transactions annually•Successfully helped over 24 employees get promoted within BigSteelBox and become contributors in various departments, such as Operations, Outside Sales and Finance.•I recruit, interview, and hire all employees myself•Increased Inside Sales Winnable close rate from 17.6% to over 38%•Helped increase NPS (CSAT) score to 84% for the entire company, my team was 81%.•Currently manage over 30 sales and service agents, 3 sales coaches, and 2 supervisors•Helped make several key decisions during my tenure that have had immense impacts. o Splitting Sales and Service queues o Introducing Gamification o Refining and optimizing our hiring process. o Introducing Book Club o Introducing, adopting, and implementing key technologies such as: ▪Genesys Cloud ▪Salesloft ▪PeopleBest ▪Salesforce (7 clouds)

Kelowna, British Columbia, Ca

After 6 weeks I was promoted to become the Sales Coach for BigSteelBox. Key Achievements:•Managed Sales Process, created call audit evaluation forms, and introduced sales coaching to Store Managers and Inside Sales.•Audited, coached, mentored, and met with over 20 agents monthly.

Kelowna, British Columbia, Ca

Provide knowledgeable, professional advice about BigSteelBox products and services to help customers with their moving and storage needs.

Kelowna, British Columbia, Ca

Kelowna, British Columbia, Ca

Denver, Co, Us

Denver, Co, Us

Denver, Co, Us

Canada, Ca

Responsible for building and developing business relationships with senior level executives of the Federal Government. Develop customer accounts by proactively gathering and reviewing information to identify high-level sales opportunities. Prepare business presentations and complete corporate profiles; Designs and implements sales strategies. Understand and promote Systematix products and services relevant to each customer. Some of my major clients include: DND, CBSA, CIC, PWGSC, TBS and Industry Canada.Key Achievements:• Devised & successfully implemented key business strategies (Cyber Security) to increase sales by 15%.• Exceeded Quarterly Quota 300% by Developing 6 new clients in first 6 months.• Took over the Cyber Security portfolio and increased sales from 0$ to 800,000$ in first 10 months.• Devised key operational strategies to boost area sales performance.

Associate'S Degree, Accounting And Finance

Marketing/Marketing Management, General