As the Head of Inside Sales and Customer Success at BigSteelBox, I lead a team of 30+ sales and service agents, supervisors, and sales coaches who provide exceptional service and solutions to our residential and commercial customers across Canada. With over 15 years of experience in sales leadership and customer success management, I have a proven track record of increasing customer satisfaction, retention, conversion rates, and revenue growth.My core competencies include customer relationship management, sales strategy and vision, sales forecasting, recruiting, sales coaching, mentoring, and training. I am passionate about developing and empowering my team to achieve their goals and deliver results. I am also always looking for new ways to leverage technology and data to optimize our processes and performance. I am proud to be part of BigSteelBox, which values innovation, collaboration, family, and love.Would I rather be feared or loved? Easy, both. I want people to be afraid of how much they love me.-Michael Gary Scott