Eric Lasantha Email & Phone Number

Seychelles

 Responsible for directing and administering the entirety of housekeeping operations to ensure the overall cleanliness Conduct product quality and routine grounds inspections in accordance with hotel policy to uphold outstanding guest service Maintain and ensure the cleanliness of guest rooms, public spaces, bathrooms, offices, banquet halls, meeting, and conference rooms in compliance with hotel policy and all local, state, and federal standards Lead, direct, and administer all housekeeping operations, this includes management via electronic systems, budgeting, forecasting, inventory control, general department management, and implementation of policies and procedures Oversee, train, and ensure proper usage of cleaning supplies and chemicals Ensure proper handling, labeling, and storing of all hazardous supplies in accordance with state and federal law Routinely participate in management meetings for innovation and improvement Represent the hotel in an exceptional and professional manner Resolve customer issues and complaints as they pertain to housekeeping Yearly General Maintenance Program – Coordinating with engineering and front desk for a targeted output and weekly reports for General Manager. Coordinates with the HR Division/Director of Human Resources in identifying potential candidates  Personally conducts/facilitates training activities in accordance with established targets.

Maldives

 Giving the best of my knowledge in Housekeeping & Laundry service, customer service staff Supervision, the operative function of an organization, where years of experience will add value to the operation.Lead the pre-opening team( Dream Island , 102 rooms) for housekeeping and related departments for their five projectsRecruited and trained the housekeeping staff Setting up of in house guest laundry facilities and processPreparation and finalizing of Capex and Opex budgets for the current operating hotels and future projectsConstant up-gradation of system and process to achieve a higher level of cleanliness and hygiene standards in both the hotelsSignificantly brought down the operative cost of Housekeeping department by constant up-gradation of product and suppliers100% staff retention in both the hotels in Housekeeping Excellent reviews from guests staying in CCR hotels for upkeep and maintenance and Housekeeping services Giving the best of my knowledge in Housekeeping & Laundry service, customer service staff Supervision, the operative function of an organization, where years of experience will add value to the operation. Successfully opened and developed the flagship property of Dream Island Resorts Lead the pre-opening team for housekeeping and related departments for their five projects Recruited and trained the housekeeping staff Setting up of in house guest laundry facilities and process Preparation and finalizing of Capex and Opex budgets for the current operating hotels and future projects Constant up-gradation of system and process to achieve a higher level of cleanliness and hygiene standards in both the hotels Significantly brought down the operative cost of Housekeeping department by constant up-gradation of product and suppliers 100% staff retention in both the hotels in Housekeeping Excellent reviews from guests staying in hotels for upkeep and maintenance and Housekeeping services •

Sri Lanka

 • Responsible for Housekeeping operation to include; Hotel Rooms, Garden, Public Areas, Uniform, Linen, Laundry and Flower shop. • Responsible to achieve hotel desired outcome by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of competence, motivates and empowered housekeeping colleagues. • Quality and manage costs on guestroom, F&B linen and laundry services. Define laundry verbiage, pricing, list and policies. Responsible for uniform pair stock for all associates and procurement.• Review, Housekeeping manning to align with occupancy. Identify, interview, hire Assistant Housekeeper, to Housekeeping Managers, floor Supervisors, Laundry Manager, Supervisors and Attendants. Ensure alignment and engagement of the housekeeping team to the core practices, standard and goals. • Responsible for preparation of annual operating budget, capital Expenditures and monthly P&L analysis.• Ensures the highest level of safety and security by facilitated effective training programs that delivers a high degree of awareness amongst staff• Implemented centralization and pre-packing of amenities, Linens, and guest supplies through the integration of material –handling system for Trolley Packing. (The system increased productivity, efficiency, and orderliness using motorized Trolleys and Mobile and Totes)• Direct all department Managers, Supervisors,

Sri Lanka

 Giving the best of my knowledge in Housekeeping & Laundry service, customer service staff Supervision, the operative function of an organization, where years of experience will add value to the operation.Lead the pre-opening team for housekeeping and related departments for their five projectsRecruited and trained the housekeeping staff Setting up of in house guest laundry facilities and processPreparation and finalizing of Capex and Opex budgets for the current operating hotels and future projectsConstant up-gradation of system and process to achieve a higher level of cleanliness and hygiene standards in both the hotelsSignificantly brought down the operative cost of Housekeeping department by constant up-gradation of product and suppliers100% staff retention in both the hotels in Housekeeping Excellent reviews from guests staying in CCR hotels for upkeep and maintenance and Housekeeping services Giving the best of my knowledge in Housekeeping & Laundry service, customer service staff Supervision, the operative function of an organization, where years of experience will add value to the operation. Successfully opened and developed the flagship property of Dream Island Resorts Lead the pre-opening team for housekeeping and related departments for their five projects Recruited and trained the housekeeping staff Setting up of in house guest laundry facilities and process Preparation and finalizing of Capex and Opex budgets for the current operating hotels and future projects Constant up-gradation of system and process to achieve a higher level of cleanliness and hygiene standards in both the hotels Significantly brought down the operative cost of Housekeeping department by constant up-gradation of product and suppliers 100% staff retention in both the hotels in Housekeeping Excellent reviews from guests staying in hotels for upkeep and maintenance and Housekeeping services •

United Arab Emirates

Responsible for the day to day operation of the largest department in the hotel. Daily motivation, training and development of 180+ employees are an essential aspect of the job. Additionally, coordination activities with all other operational departments as soliciting and maintaining relationship with contractors are two further key aspects. The end goal is a flawless operation delivering a luxury product. • Developed departmental policies; determined recommended and developed revisions to departmental procedures and implemented cooperative guidelines. • Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.• Develop & Implement the annual plan using the Pride Hotels Business Excellence Model framework, linking the department's objectives to the unit's overall strategy.• Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies.• Ensure through regular monitoring of guest feedback, prompt, efficient and accurate service to all guests.• Oversees and ensures the smooth running of the Housekeeping department’s daily operations, including the Valet and Linen Room; and effectively respond to guest queries and complaints.

United Arab Emirates

 Organize, Supervise and coordinate the work of Housekeeping staffs on day to day basis. Delegate assignments and supervise all staff, House Attendants, Room Attendants, lobby Attendants, turndown Attendants and Office coordinators Maintaining daily diary and assisting in generating financial reports for budget and forecasting. Supervise and conduct daily detailed inspection of guest rooms, public areas, Back of the House and outside of the hotel. Ensures compliance with the hotel’s Standards of Excellence, health/sanitation standards and regulations. Deciding and implementing special project works like deep cleaning of the rooms, Marble crystallization of lobby and high level area cleaning. Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel. Monitor and perform inventories weekly / monthly. Ensure enough guest supply, linen supply. Refer and follow maintenance/equipment issues with Engineering. Work closely with the House call Engineer for simple and quick repairs. Preparing time sheets and over times reports of the staffs and conduct performance reviews and progressive discipline.

Sri Lanka

Special Diploma In Information Technology

Education record

Hospitality Management Diploma , Specialized In Hotel Housekeeping

Education record

Education record