Independent Contractor

Provided world class business operations, marketing and product development services for established and start up businesses including: process development and improvement, talent recruitment and development, on-site and event based marketing, web integration, data control and archiving, publishing and legal support.

Managed Daily Operations of security business, providing access control solutions for privates and commercial clients, including Saint Peters University Hospital, Rutgers University and Highland Park Housing Authority.

Coordinated and trained and supervised 170+ team members in the top rated 2010 Census teams for the Middlesex and Union County New Jersey, Non-Response Follow-Up Census Initiative. Achieved earliest completion times, top success rate and 99% associate training assessment.

Supervised Employee Service Unit for Rutgers University, supporting the needs of 14,000 university faculty and staff. Coordinated and conducted multi-campus training for all University departments on attendance systems, policies and procedures. Relocated, restructured and managed the central records center.

Directed Training & Development, Human Resources and Employee Relations Departments for state sponsored transitioning professionals program. Introduced standardized performance evaluation and statistical reporting, and increasing participant satisfaction by over 30%.

Led financial advisor compensation support team for Fortune 500 Mutual Fund Company, servicing 1,200+ brokerage firms and affiliated sales force, managing all aspects of attendance, vacation and shift scheduling.Designed and implemented formal training program for all front line service teams, reducing call transfers by 50%.