Eric Leday Email & Phone Number

Delaware, Ohio, United States

Columbus, Ohio Metropolitan Area

-Managing and driving high-priority/high-impacting incidents to resolution. -Responsible for keeping a timeline of all important events during the incident.-Maintain awareness of all critical and impacting IT issues -Act as initial approver of all emergency changes-Act on and escalate incidents that are at risk of missing SLA-Monitor health of company.

Groveport, Ohio, United States

-Monitoring infrastructure and responding to alerts.-Assist on bridge calls for high-impacting incidents.-Computer Operator duties (mainframe and Autosys)-Assign IP addresses & Hostnames (infoblox)-Writing & updating documentation.

Dublin, OH

Technical Operations Center, Shift Supervisor & Incident Manager (Contract Ended on 3/27/2020)-Promoted to Shift Supervisor in October 2017.-Responded to alerts on routers, switches, UNIX servers, Windows servers, various applications, and Mainframe (alerts on various Mainframe jobs, applications in CICS, and IBM MQ). Resolve these issues according to KB's.

Westerville, OH

-Phone support: Windows XP, Vista, 7, 8.1, laptop hardware, inventory management software.-Researching information in SQL databases.-Improved efficiency of the team by writing new knowledge base articles and improving the team’s SQL knowledge. Provided all of the team’s needed SQL queries for new database.

Columbus, Ohio Area

.Provided lessons for five students in the tuba studio. The regular professor was on sabbatical for the Spring 2016 semester.

Columbus, Ohio Area

-Monitored the health of the datacenter and escalated observed issues as necessary, per established policies and procedures.-Ran mainframe backups and other mainframe jobs.-Supported internal clients via the phone (software, OS Issues, and iphone/android).-Acted as a coordinator when system outages occured.-Wrote knowledge base articles as needed..

-Daily monitoring of systems (proprietary software).-Provided primary administrative support to large external clients.-Advanced troubleshooting of issues that arose in the platform.-SQL Server: Ran queries on production/pre-production databases (Informix, Microsoft SQL), for research purposes (dB Visualizer, SQL Server Management Studio).-Required.

Troubleshooting software (tier I tech support) and email.-Worked regularly with the QA department on escalated issues. -Took the initiative, to independently research difficult issues and share solutions with the team.-QA analysts periodically gave me coding fixes, to test on clients.-Regularly submitted ideas (for improvement to the product), to.

-Taught private lessons to music majors. Regular faculty performer in recitals.-Demonstrates ability to communicate difficult, complicated issues effectively.

-Data entry at 70 WPM in AS/400 system. -Coordinated and expedited warehouse shipments.-Demonstrated ability to organize and coordinate large amounts of information effectively.-Greatly improved my ability to follow standard processes and procedures.

Kaneohe Bay, HI

-Led rehearsals and physical training as needed. -Achieved rank of E-4 (corporal) in less than three years. -Honorable discharge.-Demonstrates capacity for leadership, and for remaining calm in stressful situations.

Master'S Degree, Music Performance & Pedagogy, 3.9 Gpa

Activities and Societies: Symphonic Wind Ensemble (Principal Tuba), Symphony Orchestra (Principal Tuba), Brass Choir, Contemporary Music.

Masters Degree, Divinity/Ministry

Associate Of Applied Science Degree, Computer Network Administration, 3.8 Gpa

Activities and Societies: National Technical Honor Society

Bachelor, Music Performance & Pedagogy, 3.6 Gpa

Activities and Societies: ---Music Teachers' National Associaton Brass Recital Competition, 3rd Place in National Finals ---Co-Winner, NSU.

High School, 2.9 Gpa

Activities and Societies: Band, Track, Cross-Country *All-South, All-State, District Honor Bands *Track and Field: Reached Outdoor.

Doctor Of Arts, Music Education

Expected completion: end of 2024.