Eric Lee Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana

I bring decades of homebuilding and consulting expertise to help home builders create the best possible experience for their customers. Analyzing performance at every step of the customer journey, identifying improvement opportunities and providing actionable recommendations improves customer satisfaction and creates a more enjoyable workplace for home builders and the customers they serve. Life is easier for everyone!

I had the privilege of working with many of the most quality-minded and top-of-market homebuilders in the country, and at the retirement of the two named principles own the relationship with our entire portfolio of clients. Gathering and analyzing in-depth customer survey data is the foundation to identifying improvement opportunities, creating actionable plans and delivering measurable results. We consult with owners, executives and leadership teams to increase customer satisfaction, earn higher revenues, improve referral sales, reduce operational costs and motivate employees. We use written reports and on-site presentations as tools to provide strategic consulting, counsel and training to help homebuilders pursue operational excellence that enriches the lives of their customers and the lives of their employees.

Indianapolis, Indiana Area

Managed the client relationship for the most important "Platinum Tier" partners in the ExactTarget Partner Network. Created strategic Business Plans to serve the unique needs of individual Partners while achieving company goals; meeting personal annual quotas for upsells and renewals in excess of $9M. Negotiated multi-million multi-year contacts and inspired executives towards aggressive growth by providing tools, training and leveraging subject matter experts as components to maximize Partner success. Provided ongoing ennoblement on the rapidly-changing ExactTarget platform and cross-channel capabilities (email, web, mobile, social, automation, data and analytics) through product demonstration and sharing best practices. A champion and promoter of my Partners internally, as well as manager of all interactions between Partners and our cross-functional teams.

Acted as primary point of contact for the largest and most highly engaged ExactTarget clients. Grew client businesses by improving their cross-channel digital programs; resolving problems and ensuring satisfaction with ExactTarget products and services. Created client-specific Program Charters to identify needs and align solutions, providing strategic thinking and developing tactics for mutual growth. Guided, developed and evolved client engagement.

Managed ExactTarget clients, acting as primary contact and conduit to entire ExactTarget organization. Worked collaboratively with ExactTarget cross-functional teams (such as technical support, product development and deliverability) to drive client success. Responsible to generate ongoing up-sells and annual contract renewals of ExactTarget products and services. Migrated new clients and ensured their proficiency on the ExactTarget platform. Increased client knowledge and optimized their cross-channel digital programs, aligning appropriate technical solutions by understanding client needs. Optimized clients’ cross-channel programs in regular account reviews by teaching best practices, explaining success metrics and providing analysis, observations and insights.Experience with B2B and B2C clients, including; Retail: SkyMall, Bag Borrow or Steal (Avelle) and Zillow. Financial: Transamerica Retirement Services, Capital Group Companies and Farmers Insurance. Gaming: Hard Rock Hotel and the Silverton Casino. International Enterprise Accounts: Epocrates and Hitachi Data Systems.

Responsible for managing the end-to-end customer experience with the Estridge brand. Generated prospects for both “production home” and “luxury home” divisions through targeted print, web and realtor programs, as well as broadcast campaigns (radio, television and billboards). Responsible for all on-site executions, including signage, model home design/decor and sales collateral materials. Developed digital and personal follow-up programs to improve message consistency and timeliness, and convert prospects to buyers. Managed multiple agency and vendor relationships and supervised daily activities and projects of Marketing Manager and Internet Concierge. Launched Customer Orientation program to improve customer satisfaction ratings and willingness to refer rates to industry-leading standards. Established, maintained and reported on multi-million dollar marketing budget.

Indianapolis, Indiana Area

Managed diverse accounts utilizing strong customer and product knowledge. Provided strategic plans and oversaw creative executions of cross-functional teams. Wrote copy for print advertising, video and collateral material for consumer accounts, primarily in homebuilding, agriculture and sports entertainment industries.

Bachelor Of Science (Bs), Journalism

Education record