Eric Leis
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Eric Leis Email & Phone Number

Customer Support Management | Process Management | Zendesk Administrator at Localcoin
Location: Canada, Canada, Canada 7 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Localcoin
Role
Customer Support Management | Process Management | Zendesk Administrator
Location
Canada, Canada, Canada
Company size
14 employees

Who is Eric Leis? Overview

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Quick answer

Eric Leis is listed as Customer Support Management | Process Management | Zendesk Administrator at Localcoin, a company with 14 employees, based in Canada, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Eric Leis.

Eric Leis previously worked as Customer Support Manager at Localcoin and Customer Support Team Lead at Localcoin. Eric Leis holds Business Analysis - Certificate, 89% from University Of Toronto.

Company email context

Email format at Localcoin

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Localcoin

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Profile bio

About Eric Leis

Eric Leis is a Customer Support Management | Process Management | Zendesk Administrator at Localcoin.

Current workplace

Eric Leis's current company

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Localcoin
Localcoin
Customer Support Management | Process Management | Zendesk Administrator
toronto, ontario, canada
Website
localcoinatm.com
Employees
14
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7 roles

Eric Leis work experience

A career timeline built from the work history available for this profile.

Customer Support Manager

Current
Localcoin

Toronto, Ontario, Canada

  • Managed an international team in North America and Oceania
  • Localised Support Centre for Australian Operation including CS workflows, cross departmental workflows, knowledge base, IVR, agent tools
  • Lead projects on reducing Customer Effort to access support functions
  • Maintained KPIs of CSAT, IQS, TFR, AHT above industry standards, exceeding senior management's expectations
Jan 2024 - Present

Customer Support Team Lead

Localcoin

Toronto, Ontario, Canada

  • Boosted yearly CSAT from 64% to over 93% in 2022 and maintained a CSAT score of greater than 93% in 2023.
  • Doubled CSAT response rate from 2022 to 2023.
  • Boosted Internal Quality Scores to greater than 95% for both 2022 and 2023.
  • Created and maintained both internal and customer-facing knowledge bases of over 75 articles and article review methods to ensure self-service during off hours.
  • Lead projects in CRM based data generation of day-to-day activities of agents resulting actionable data and impactful decisioning.
Mar 2022 - Jan 2024

Quality & Training Executive

Localcoin

Toronto, Ontario, Canada

  • Documented all (20+) internal and cross-departmental processes as workflow diagrams using Lucidchart
  • Developed and maintained a QSDD (Quality Standard Definition Document) encompassing call, email, live chat and social media support standards.
  • Evaluated all forms of customer interaction to ensure world class customer service.
  • Developed and delivered training material for new hires and current employees for up-skilling.
Jan 2022 - Mar 2022

Customer Support Representative

Localcoin
  • Maintained an above 90% CSAT, including while training new staff.
  • Provided support over phone calls, email, live chat and social media for cryptocurrency purchases.
  • Shared duties with the Compliance team including Transaction Monitoring, Alert Triage, Investigations and Suspicious Transaction Reports (STRs).
Aug 2021 - Jan 2022

Brewer / Quality Control + Quality Assurance Manager

Junction Craft Brewery

Toronto, Ontario, Canada

  • Developed and maintained Standard Operating Procedures (SOPs) for both the Lab and the Production teams to ensure product consistency and customer satisfaction.
  • Managed the implementation of a QC/QA system in a brewing setting using both biological and chemical techniques and assays.
  • Tested and evaluated finished products against standards set by both LCBO and AGCO in addition to our internal quality standards.
Feb 2019 - Aug 2021

Retail Specialist

The Lego Group

Toronto, Ontario, Canada

Jul 2014 - Aug 2021
Team & coworkers

Colleagues at Localcoin

Other employees you can reach at localcoinatm.com. View company contacts for 14 employees →

CA Camille Anh Velez Camille Anh Velez Colleague at Localcoin Calabarzon, Philippines, Philippines View → AM Anirudh Menon Anirudh Menon Colleague at Localcoin North York, Ontario, Canada, Canada View → JK Jonathan Kutner Jonathan Kutner Colleague at Localcoin Vancouver, British Columbia, Canada, Canada View → JC Joseph Chan Joseph Chan Colleague at Localcoin Greater Toronto Area, Canada, Canada View → SK Sahil Kapoor Sahil Kapoor Colleague at Localcoin Greater Toronto Area, Canada, Canada View → JI John Ippolito John Ippolito Colleague at Localcoin Lacombe, Alberta, Canada, Canada View → DD Diego Dasilva Diego Dasilva Colleague at Localcoin Canada, Canada View → OE Onyeka Ekkeh Onyeka Ekkeh Colleague at Localcoin United States, United States View → AV Aaditya Venkatesh Aaditya Venkatesh Colleague at Localcoin Toronto, Ontario, Canada, Canada View → MA Md Ala Uddin Md Ala Uddin Colleague at Localcoin Dhaka, Bangladesh, Bangladesh View →
2 education records

Eric Leis education

Business Analysis - Certificate, 89%

University Of Toronto

2379 - Foundations of Business Analysis - Grade: 86% 2383 - Business Analysis Tools & Techniques - Grade: 89% 2382 -Leadership in Business.

FAQ

Frequently asked questions about Eric Leis

Quick answers generated from the profile data available on this page.

What company does Eric Leis work for?

Eric Leis works for Localcoin.

What is Eric Leis's role at Localcoin?

Eric Leis is listed as Customer Support Management | Process Management | Zendesk Administrator at Localcoin.

Where is Eric Leis based?

Eric Leis is based in Canada, Canada, Canada while working with Localcoin.

What companies has Eric Leis worked for?

Eric Leis has worked for Localcoin, Junction Craft Brewery, The Lego Group, and University Of Toronto.

Who are Eric Leis's colleagues at Localcoin?

Eric Leis's colleagues at Localcoin include Camille Anh Velez, Anirudh Menon, Jonathan Kutner, Joseph Chan, and Sahil Kapoor.

How can I contact Eric Leis?

You can use AeroLeads to view verified contact signals for Eric Leis at Localcoin, including work email, phone, and LinkedIn data when available.

What schools did Eric Leis attend?

Eric Leis holds Business Analysis - Certificate, 89% from University Of Toronto.

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