Eric Lemmons

Eric Lemmons Email and Phone Number

Senior Director of IT Operations @ Abilene Christian University
Abilene, TX, US
Eric Lemmons's Location
Abilene, Texas, United States, United States
Eric Lemmons's Contact Details
About Eric Lemmons

Hello everyone, I'm Eric, a meticulous and diligent professional with demonstrated history of providing leadership in all phases of technical projects and designing / executing value-driven cost-effective IT solutions technology to increase organizational efficiency.I am well-versed in leading delivery of top-notch technical support services for all customers.Employers recognize me for developing / implementing new IT service management tool to assist in support process and continuously strive for improvement.I am well renowned for spearheading entire project lifecycle process and ensuring timely delivery in conjunction with company’s quality standards.My exceptional leadership, interpersonal, problem-solving, innovative, communication, analytical, and time-management abilities are second to none.If you want to know more about me, feel free to reach at eric@ericlemmons.com

Eric Lemmons's Current Company Details
Abilene Christian University

Abilene Christian University

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Senior Director of IT Operations
Abilene, TX, US
Eric Lemmons Work Experience Details
  • Abilene Christian University
    Senior Director Of It Operations
    Abilene Christian University
    Abilene, Tx, Us
  • Abilene Christian University
    Director Of Technology Support
    Abilene Christian University May 2020 - Present
    Abilene, Tx, Us
    As a Director of Technology Support, I lead day-to-day operations of campus desktop support, service desk, and A/V services teams, including ongoing oversight of multiple budgets and several projects.My responsibilities include coordinating IT and A/V infrastructure installation in major construction projects to attain desired goals.
  • Abilene Christian University
    Helpdesk Manager
    Abilene Christian University Oct 2012 - May 2020
    Abilene, Tx, Us
    As Helpdesk Manager, I directed day-to-day operations of IT service desk and hardware repair operations to mitigate loopholes.I was entrusted in managing departmental budget and implementation of various key IT systems, including new ITSM rollout and deployment of new CCaaS system for support calls.Here are some of my potential workings in this job:► Spearheaded helpdesk team to become finalist for HDI Team Excellence Award.► Displayed leadership stature in directing team to increase First Contact Resolution rates by 25%.► Directed successful deployment of new IT Service Management tool► Led implementation of a new CCaaS solution for our call center.
  • Abilene Christian University
    Technology Repair Supervisor
    Abilene Christian University Jan 2012 - Oct 2012
    Abilene, Tx, Us
    Responsible for all campus hardware repair, from students to faculty/staff. Managed student software repair center and helped coordinate day to Helpdesk operations. Also served as auctioneer for campus computer auctions.
  • Abilene Christian University
    Helpdesk Coordinator
    Abilene Christian University Aug 2008 - Jan 2012
    Abilene, Tx, Us
    Responsible for student Apple warranty repairs. iPhone, iPod touch, and iPad warranty replacements. Managed walkup support desk for student, faculty and staff support. Managed student software repair center.
  • Abilene Christian University
    Student Helpdesk Coach
    Abilene Christian University Aug 2007 - Aug 2008
    Abilene, Tx, Us
  • Abilene Christian University
    Student Support Technician
    Abilene Christian University Jan 2005 - Aug 2008
    Abilene, Tx, Us

Eric Lemmons Skills

Troubleshooting Mac Os X Windows Windows 7 Management Auctioneers It Management Team Leadership Leadership Os X Microsoft Office Customer Service Computer Repair Iphone Computer Hardware Public Speaking Worship Ministry System Administration Networking Help Desk Support Software Documentation Active Directory Operating Systems Network Administration Linux Access Windows Server Windows Xp Technical Support

Eric Lemmons Education Details

  • Abilene Christian University
    Abilene Christian University
    Christian Ministry

Frequently Asked Questions about Eric Lemmons

What company does Eric Lemmons work for?

Eric Lemmons works for Abilene Christian University

What is Eric Lemmons's role at the current company?

Eric Lemmons's current role is Senior Director of IT Operations.

What is Eric Lemmons's email address?

Eric Lemmons's email address is xa****@****ail.com

What is Eric Lemmons's direct phone number?

Eric Lemmons's direct phone number is +132537*****

What schools did Eric Lemmons attend?

Eric Lemmons attended Abilene Christian University.

What skills is Eric Lemmons known for?

Eric Lemmons has skills like Troubleshooting, Mac Os X, Windows, Windows 7, Management, Auctioneers, It Management, Team Leadership, Leadership, Os X, Microsoft Office, Customer Service.

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