Eric Lerch Email & Phone Number

Cincinnati, Ohio, US

Cincinnati, Ohio, US

Amsterdam, North Holland, NL

GB

• Card Issuer Processor Implementation
• Oversaw the processor implementation project, managing numerous bank, vendor, and external stakeholders
• Developed and executed a cardholder onboarding strategy to inform cardholders of digital solutions available, promoting self-service and reducing the bank’s operational costs on the program
• Evaluated the operational performance of our client’s processor against contractual Service Level Requirements (SLRs) and quantified the financial implications of adhering to / not meeting SLRs
• Developed executive updates to report on implementation progress, risks, vendor performance, financial considerations, and cardholder engagement with new product functionality

GB

• For ongoing product management for the world’s largest branded prepaid card program:
• Developed a financial model to forecast revenues and expenses and manage the P&L for the card program
• Conducted portfolio analytics to understand cardholder behavior and developed cardholder campaigns
• Documented customer journeys across several use cases to identify points of friction and opportunities to improve the cardholder experience
• Managed several large merchant and brand network relationships, including contract evaluation and negotiation
• Conducted an in-depth analysis of the portfolio’s historical fraud losses compared to industry benchmarks

White Plains, New York, US

• Developed customer acquisition strategies, cross-sell / upsell opportunities, assessed pricing sensitivities, and provided recommendations on product portfolio and risk management decisions
• Leveraged SQL to manage big data and provide competitive intelligence, including cardholder's behavior, profitability, and marketing campaign management
• Developed dynamic excel models with various segmentation schemes to provide a holistic, portfolio view that allowed the client to benchmark their performance against key industry metrics
• Presented key quarterly findings and insights to client’s senior leadership teams responsible for the entire credit card portfolio within the organization

Conshohocken, PA, US

• Purchased by Heidrick & Struggles in 2016, DSI is a boutique management consulting firm affiliated with the Wharton School, University of Pennsylvania and is recognized for strategic planning and leadership development.
• Conducted market analysis on high impact trends and uncertainties shaping the future of banking
• Developed global banking scenarios and assessed future implications for client’s present positioning
• Modeled plausible competitor actions under different market situations to anticipate competitor counter-strategies given impending external change
• Developed an excel tool that modeled quantitative investments in a multi-attribute portfolio based on various inputs and objective criteria

Worldwide, OO

• Monitored an expense book that evaluated major corporations' pension plan assets compared to liabilities.
• Calculated expected contributions needed to ensure the plans could remain properly funded.
• Wrote and edited client disclosure and valuation reports.

B.S., Economics, Business Administration

High School