Is Enterprise Technical Services Specialist
CurrentEnterprise Service Desk \ Enterprise MonitoringPerform network and server monitoring using Whats Up Gold (WUG) 2019. Add and remove network devices from monitoring, set up alerting thresholds and network dependencies. Assist in setting up customer dashboards to monitor Memory, CPU, Disk Utilization, Packet Loss etc.Previous monitoring programs worked with include WUG 2018, WUG 2017 and WUG Version 16, HP OpenView Internet Services (OVIS) Version 6.2 and HP OpenView Operation for Windows Version 7.5. HP OpenView Operations Manager for Windows 8.1, HP Network Node Manager 7.51, 7.53 and NNM 9, HP Performance Manager Versions 5.0 and 6.0, HP Reporter Versions 3.6, 3.7 and 3.8, HP OpenView Internet Services (OVIS) Versions 6.0, 6.1. and various others.Installed OpenView Agent and OpenView Performance Manager Software on HPUX, AIX, Linux and Windows. Worked with Norlight, KDL Badgernet, Solarwinds, Vital Net, AT&T Badgernet and LWV Net tools websites to obtain network information. Worked with various ISP's and vendors on network related outages.Created process and procedures to streamline monitoring.Work with scripts for alerting and scheduled tasks policies as well as system maintenance, troubleshooting and debugging. Work with HP UCMDB and HP Asset Manager Created 100's of custom policies to monitor servers using HP OpenView Operations for Windows.Generated 100's of custom reports for customers using HP OpenView Performance Manager.Take calls and respond to emails for pc and password issues for the Enterprise Service Desk, DOA Help Desk, Wisconsin Help Desk , Web Access Management System (WAMS) and Wisconsin Logon Management System (WILMS) users. Tickets are entered in Cherwell 5.10. Calls are answered in Contact Center Anywhere.Help with training new staff on a daily basis and work as a backup for Mainframe Operations performing escort duties using CCURE to make sure strict federal security procedures are followed at all times.
