Eric Letsche, Csm, Cspo Email & Phone Number

Columbus, GA, US

• Recruited to join the team to redesign the SDLC process and controls by the Global Head of IT
• Successfully delivered a project to improve security master and position data within our internal processes
• Implemented agile within the IT organization bringing together the delivery synergies across multiple functional applications
• Organized and executed divisional IT disaster recovery plan and documenting necessary result packets
• Identified a solution to handle ABS/CLO Deal capture process. Successfully sourced a 3rd party vendor, documented business requirements, workflows, managed budget expectations and delivery to provide a solution that.
• Identified cost savings opportunity through strategic partnerships

Columbus, GA, US

• Recruited by the Director of Finance to build the testing practice to support the implementation of a high-risk $70M new US GAAP accounting pronouncement implementation: GAAP Long Duration Targeted Improvement [LDTI].
• Collaborated across global workstreams to achieve successful adoption of a User Acceptance Testing Program
• Successfully setup a testing practice through sourcing a team of contractors, configuring the test management tool, developing templates for test case creation and documenting the change control process
• Established best practices for defining test campaigns, scope & timeline, documentation of test results and defect tracking and establishing a communication plan to bring IT and Business together
• Accountable for the successful validation of LDTI and driving the completion of User Acceptance testing across both US and Japan Finance and Actuarial teams
• Responsible for the budget, contracts and day to day activities of six direct report contractors

Columbus, GA, US

• Instrumental in driving cross-functional solutions through my ability to understand the insurance industry and my ability to comprehend complex technical solutions while operating in a fast pace environment
• Successful in establishing key business partner buy-in, improving communication and alignment to business needs
• Mentored both new and seasoned employees on driving accountability through meeting management techniques such as structuring of meeting invites, and techniques to draw attention to key information within an email body
• Proven communication skills and ability to receive business concerns/feedback around key business topics such as data migration, billing/invoicing, and lapsing
• Ability to hold teams accountable through clear documentation of expectations and visibility to these commitments
• Proven track record on implementing QA & release management best practices and standards to improve overall efficiency and quality of deployments

Paris, FR

• Provides oversight on business scenarios for Policy Administration, Claims, Billing and Compensation modules
• Proven track record of developing creative solutions to navigate difficult program challenges
• Accountable for the planning, resourcing, training and organization for the QA Practice in the US, France and India
• Instituted best practices both internally and through client engagements to ensure success
• Implemented quality processes surrounding the maintenance release cycle to ensure quality standard, reducing regression
• Built a new testing center of excellence in Pune India to support the expanding needs of the organization

Paris, FR

• Responsible for managing and supporting the daily activities of the offshore testing team
• Instituted best practices at our Offshore Testing Facility to align internal testing with the expectations of our clients
• Mentored and trained both new and seasoned employees on testing best practices and industry standards
• Led requirement gathering sessions with external clients to clearly document the business need
• Developed and implemented a new deployment process to track the quality of builds
• Coordination with development team on New Feature development and defect resolution

New York, NY, US

• Repeatedly recognized through promotion for my work ethic and ability to handle high priority assignments
• Achieved 90% efficiency increase by automating multi-group metrics compilation for Sr. Management via Excel VBScript
• Used Excel macros to automate integration of HPQC into AIG Benefit Solutions ensuring 100% defect migration
• Established strong relationships with Business Owners, Developers, and Testers to ensure accurate understanding of business requirements
• Leveraged various techniques such as Workshops, Interviews, Questionnaires and Observations to create detailed test cases
• Instituted defect triage to boost development resolution by prioritizing defect assignment

New York, NY, US

• Offered a full time position after demonstration of my ability to learn quickly and master complex concepts
• Identified cross functional area dependencies for improved project planning.
• Lead a team of testers during the implementation of a $29 million Benefit Management Application utilizing a modified Agile methodology
• Subject Matter Expert of the Gateway Administration System (Wynsure based application customized for AIG)
• Created and executed detailed test cases to ensure the quality of the application
• Coordinated multiple functional areas within AIG to manage prioritization and completeness of project requirements

Mumbai, Maharashtra, IN

• Analyze business requirements and functional specifications to determine scope of testing
• Developed tracking matrix to report status of newly developed testing
• Leveraged experience in both Agile/SCRUM and Waterfall methodologies to improve day to day practices
• Provided input into the development of project plans and timetables for the QA testing of Gateway Admin System
• Identified missing gaps in current OneGroup Project requirements resulting in additional change controls
• Presented test plans to Business Stakeholders to the proposed testing of AIG’s Gateway Admin System

Wilmington, Delaware, US

• While seeking full time position as a Business Analyst/QA Engineer **
• Responsible for the ordering process for two product lines.
• Assisted customer with returns, replacement orders, and credits via phone, fax, and email interfaces.
• Track current inventory levels and allocate material based on client needs
• Answer telephone inquiries from customers regarding the status of units and others service issues.
• Proven track record of enhancing the customers experience retaining business.

St. Louis, MO, US

• Identified, analyzed, and enhanced complex data flow systems within Medco’s International Division
• Created SOP documentation within Medco’s Central QA Team
• Developed and implemented training for Medco’s Audit Practices and SharePoint capabilities for managers and peers
• Managed a full cycle international implementation of a personalized patient-centric information center
• Planned and scheduled the work effort leading to a successful ongoing, multi-phased system deployment
• Resolved a critical situation where reporting information was locked within a SharePoint site. Effectively identified and initiated procedures for document recovery.

• Responsible for billing, eligibility, COBRA administration, discrepancies for twelve client accounts
• Handled highly sensitive personal information in a professional manner
• Provided mentoring and assistance to both clients and fellow employees with Microsoft Office Products and Carrier issues
• Developed work flows to combine the efforts of the IT and Eligibility to handle File Feeds to numerous carriers
• Implemented enhancements to the inventory program to increase efficiency and accuracy of the enrollment process