Eric Letsche, Csm, Cspo Email & Phone Number

Columbus, Ga, Us

• Recruited to join the team to redesign the SDLC process and controls by the Global Head of IT • Successfully delivered a project to improve security master and position data within our internal processes• Implemented agile within the IT organization bringing together the delivery synergies across multiple functional applications• Organized and executed divisional IT disaster recovery plan and documenting necessary result packets• Identified a solution to handle ABS/CLO Deal capture process. Successfully sourced a 3rd party vendor, documented business requirements, workflows, managed budget expectations and delivery to provide a solution that simplified the process for both US and Japan. The initiative saved 3 person days per deal and reduced operational risk• Identified cost savings opportunity through strategic partnerships

Columbus, Ga, Us

Recruited by the Director of Finance to build the testing practice to support the implementation of a high-risk $70M new US GAAP accounting pronouncement implementation: GAAP Long Duration Targeted Improvement [LDTI].• Collaborated across global workstreams to achieve successful adoption of a User Acceptance Testing Program• Successfully setup a testing practice through sourcing a team of contractors, configuring the test management tool, developing templates for test case creation and documenting the change control process• Established best practices for defining test campaigns, scope & timeline, documentation of test results and defect tracking and establishing a communication plan to bring IT and Business together• Accountable for the successful validation of LDTI and driving the completion of User Acceptance testing across both US and Japan Finance and Actuarial teams• Responsible for the budget, contracts and day to day activities of six direct report contractors• Developed and implemented an Agile Framework, supporting the SDLC transition from waterfall to Agile• Instrumental in accelerating the internal and external audit of the ITGC surrounding the LDTI implementation• Responsible for presenting current roadblocks and solutions to the Governance Committee surrounding UAT• Simultaneously managed multiple high demand projects across Aflac’s financial space

Columbus, Ga, Us

• Instrumental in driving cross-functional solutions through my ability to understand the insurance industry and my ability to comprehend complex technical solutions while operating in a fast pace environment• Successful in establishing key business partner buy-in, improving communication and alignment to business needs• Mentored both new and seasoned employees on driving accountability through meeting management techniques such as structuring of meeting invites, and techniques to draw attention to key information within an email body• Proven communication skills and ability to receive business concerns/feedback around key business topics such as data migration, billing/invoicing, and lapsing• Ability to hold teams accountable through clear documentation of expectations and visibility to these commitments• Proven track record on implementing QA & release management best practices and standards to improve overall efficiency and quality of deployments• Key contributor to strategic planning sessions for “Path to Green”, providing clear recommendations based on experience & data

Paris, Fr

• Provides oversight on business scenarios for Policy Administration, Claims, Billing and Compensation modules • Proven track record of developing creative solutions to navigate difficult program challenges• Accountable for the planning, resourcing, training and organization for the QA Practice in the US, France and India• Instituted best practices both internally and through client engagements to ensure success• Implemented quality processes surrounding the maintenance release cycle to ensure quality standard, reducing regression• Built a new testing center of excellence in Pune India to support the expanding needs of the organization• Mentored and trained both new and seasoned employees on testing best practices and industry standards• Led client facing sessions to train and solution on how best to leverage the out of the box functionality in their business• Accountable to provide clear status on key deliverables, including recommendations to executive management• Designed an approach for upgrade compatibility testing to ensure a seamless upgrade for existing clients• Drive coordination between development, business and QA teams to ensure client commitments are reached• Analyze current state processes and previous client engagements to define and implement process improvements

Paris, Fr

• Responsible for managing and supporting the daily activities of the offshore testing team• Instituted best practices at our Offshore Testing Facility to align internal testing with the expectations of our clients• Mentored and trained both new and seasoned employees on testing best practices and industry standards• Led requirement gathering sessions with external clients to clearly document the business need• Developed and implemented a new deployment process to track the quality of builds• Coordination with development team on New Feature development and defect resolution• Analyze current state processes and previous client engagements to define and implement process improvements• Prioritized future business features based on industry knowledge and experience for future product R&D releases• Analyzed multiple testing tools to provide a single recommendation to executive management on investment• Implemented a new Test Management Tool, TestRail, including training of existing staff• Developed and implemented a process for coordination between multiple testing teams to organize defects into a single list for development based on priority and severity

New York, Ny, Us

• Repeatedly recognized through promotion for my work ethic and ability to handle high priority assignments• Achieved 90% efficiency increase by automating multi-group metrics compilation for Sr. Management via Excel VBScript • Used Excel macros to automate integration of HPQC into AIG Benefit Solutions ensuring 100% defect migration • Established strong relationships with Business Owners, Developers, and Testers to ensure accurate understanding of business requirements• Leveraged various techniques such as Workshops, Interviews, Questionnaires and Observations to create detailed test cases• Instituted defect triage to boost development resolution by prioritizing defect assignment• Led collaboration between the Business Owners, Developers, and Testers to maximize inter-group communication• Responsible for leading work groups to overcome difficult requirements• Accountable for updating the project plan in Microsoft Project according to the current status of development and testing• Mentored and trained testers new to the company • Responsible for managing and supporting daily activities of the onshore and offshore testing team• Presented weekly status of Quality Assurance (QA) testing weekly during internal Risk Review meetings with the Project Team and Project Leadership• Documented workarounds for lower severity defects for User Acceptance Testing and production Business Users

New York, Ny, Us

• Offered a full time position after demonstration of my ability to learn quickly and master complex concepts• Identified cross functional area dependencies for improved project planning.• Lead a team of testers during the implementation of a $29 million Benefit Management Application utilizing a modified Agile methodology• Subject Matter Expert of the Gateway Administration System (Wynsure based application customized for AIG)• Created and executed detailed test cases to ensure the quality of the application• Coordinated multiple functional areas within AIG to manage prioritization and completeness of project requirements• Leveraged relationship development to gain the business agreement on priority of deliverables• Assisted the business during requirements creation to ensure all gaps in functionality were captured at the requirement stage• Provided support to fellow team members including on-boarding, requirements clarifications, and testing suggestions• Identified change controls and created test plans to ensure a quality implementation of the modifications• Coordinated the movement of code and configuration into the QA environment

Mumbai, Maharashtra, In

• Analyze business requirements and functional specifications to determine scope of testing• Developed tracking matrix to report status of newly developed testing• Leveraged experience in both Agile/SCRUM and Waterfall methodologies to improve day to day practices• Provided input into the development of project plans and timetables for the QA testing of Gateway Admin System• Identified missing gaps in current OneGroup Project requirements resulting in additional change controls• Presented test plans to Business Stakeholders to the proposed testing of AIG’s Gateway Admin System• Responsible for leading test case development and peer review prior to presenting to business partners

Wilmington, Delaware, Us

** While seeking full time position as a Business Analyst/QA Engineer **• Responsible for the ordering process for two product lines.• Assisted customer with returns, replacement orders, and credits via phone, fax, and email interfaces.• Track current inventory levels and allocate material based on client needs• Answer telephone inquiries from customers regarding the status of units and others service issues.• Proven track record of enhancing the customers experience retaining business.

St. Louis, Mo, Us

• Identified, analyzed, and enhanced complex data flow systems within Medco’s International Division• Created SOP documentation within Medco’s Central QA Team• Developed and implemented training for Medco’s Audit Practices and SharePoint capabilities for managers and peers• Managed a full cycle international implementation of a personalized patient-centric information center• Planned and scheduled the work effort leading to a successful ongoing, multi-phased system deployment• Resolved a critical situation where reporting information was locked within a SharePoint site. Effectively identified and initiated procedures for document recovery. • Presented a new automation testing tool proof of concept demonstration to upper management• Streamlined the process of onboard new resources into Medco. Created a tiered level training program resulting in gains in the on-boarding time and general knowledge of new resources• Identified a gap in current security levels within a customer service application, documented the findings, and presented to management for resolution• Demonstrated flexibility while working with numerous international teams spread over multiple time zones • Leveraged SharePoint to implement several review notifications currently in place for Central QA Managers

• Responsible for billing, eligibility, COBRA administration, discrepancies for twelve client accounts• Handled highly sensitive personal information in a professional manner• Provided mentoring and assistance to both clients and fellow employees with Microsoft Office Products and Carrier issues• Developed work flows to combine the efforts of the IT and Eligibility to handle File Feeds to numerous carriers• Implemented enhancements to the inventory program to increase efficiency and accuracy of the enrollment process