Eric Levasseur Email & Phone Number

Stockholm, Se

Stockholm, Se

Stockholm, Se

To secure and improve the overall quality, efficiency and availability of the core infrastructure in use by end clients, as well as ensuring reliable services, thereby increasing customer satisfaction and business value delivered to our customers.- Managing the Americas Portfolio of Projects working closely with Project Managers, Customer Service, Business Managers, and IT Operations technical experts to level set expectations and drive delivery of projects through various Atlas Copco businesses.- Effective communication and reporting of project status, risks, issues, and operational health with Functional Area Leadership and Stakeholders. - Helped lead the relocation of Atlas Copco’s core data center and IT infrastructure from Atlas Copco’s main production facility to a new location. Drove engagement with selected vendors to move our core Network Infrastructure to a third party hosted facility, as well as outsourcing our Unified Communications environment.- Standardized the investment and procurement processes to more effectively track and receive fixed asset purchases by working with our Finance and IT teams. Also led the reconciliation efforts of fixed assets in preparation for an internal financial audit.- Lead and executed the reorganization of the IT Operations Americas team to improve operational and project delivery efficiency. - Secure and improve the overall quality, efficiency and availability of the core infrastructure in use by end clients. Thereby increased customer satisfaction and business value delivered to our customers.- Assisted in managing the day to day operations of the IT Operations team consisting of Network and Server Operations, Unified Communications, and Software Infrastructure across 240 locations in the Americas, touching nearly 8,000 end users.

Blackfriars, London, Gb

- Oversee the Americas Project Portfolio working closely with Project Managers to manage expectations and drive delivery with BT’s Project Team throughout a request’s lifecycle.- Drive process improvements throughout the Americas (North & South), Europe, and Asia.- Held monthly Portfolio reviews with America’s Market Clusters to review project status and timing.- Review finances to ensure our vendors were paid within contracted terms.- Responsible for providing Global Programme and Portfolio reporting to leadership team, including current global spend and forecasting of project demand and financials.- Led several procedural, contractual, and service improvements with vendors globally.

Blackfriars, London, Gb

During my time with Client Services as a Service Quality Analyst, I touched all aspects of services Unilever provides to ensure meeting contractual SLA's, process improvements, Customer Satisfaction reviews, while delivering quality services. I supported most of these services for North America (US and Canada), with some were supported in the Americas (North America and South America). But all were done in with a Global (including Europe and Asia/AMET) mindset to help support all of Unilever.- Managed third parties (Dell & Unisys) providing support for Service Desk and Deskside Support functions servicing 12,000 users in North America (US, Canada, & Puerto Rico). Through process improvement and data cleansing, realized $350k in cost avoidance.- Developed process and contract documentation for Hardware Management supporting 30,000 assets across North and South America. Worked with our third party (Unisys) and vendors (Dell & Lenovo) to implement stock and order management procedures.- Reviewed third party reporting compliance with pre-defined metrics as part of our Service Performance Management by actively participating in weekly and monthly performance meetings reviewing Service level and Customer Satisfaction performance.- Led several service restoration and improvement plans across multiple work streams within Unilever with our third party providers (Dell, Unisys, HP). Ensured proper prioritization and ownership of key issues.- Managed multiple Purchase Requisitions with several providers to ensure sound financial process. Forecasted hardware demand and associated costs, as well as verify third party invoices for proper billing.* Six Sigma Yellow Belt certified* ITIL Essentials Certified and Support & Restore (Practitioner) trained.