Eric Levine Email & Phone Number

Responsibilities:Provide Training material and train new Student Lab Consultant. Answering the e-classroom “hotline” phone and quickly responding to incidents. Going to classrooms to assist professors and staff with questions regarding e-classroom equipment before/during or after a class or a meeting (occasionally involves scheduling meeting times with the faculty member).Installing software to user’s computer by adhering to a software list designated by supervisor/department.Deployment and Re-imaging new computer, installation of new software through Altiris andSolving technical problems involving integrated operating systems and hardware platforms.Deployment and Re-imaging new computer, installation of new software through SCCM.

Responsibilities:Responsible for L2 Queue technical supports and Updates with training material.First level E-Classroom support which includes troubleshooting Projector, Crestron, Doc Camera. Limited hardware replacement such as HDD, RAM, Power Supply, HDD cable and Batteries.Troubleshoot computer incidents, including incidents that require admin rights on computers in the labs and electronic classrooms. remotely resetting Creston devices if needed as well.Setup and verification of printer, administrative accounts, settings within local computer.Configuration of LAN and WAN settings for successful network connectivity within computers between departments or campus events.

St. Cloud, Minnesota Area

Provided reliable and timely support of desktop, laptop, handheld, and hardware in a Windows 7 network environment. Identified the problem(s) associated with hardware and software.Provided best-of-class application support via desk side visits, phone, and email.Identified products on the sales floor to customers that they could benefit from while explaining the pros and cons of other products in comparison to their individual needs. Emphasis placed on customer relationship and retention building.Knowledgeable of all products, demonstration, and point-of-sale recommendations.

Greater Minneapolis-St. Paul Area

Meeting customers face to face handling & prioritizing problems (calls from clients, processing emails and logging calls.)Following procedures/checklists and updating support documentation.Working with Windows servers & applications within a mixed OS environment.Knowledge of installation, troubleshooting and configuration of PCs and softwareCompleted special projects and daily tasks assigned in the agreed upon time-frame and in a quality manner.

Greater Minneapolis-St. Paul Area

Attended program that included an in-depth 150+ hours of professional and technical training in customer service and computers.Learned the basics of information technology and applied skills.Learned great communication skills and business etiquette.

Bachelor Of Science - Bs, Information Technology

Information Technology, Junior