- Winner top Customer Success Manager FY24 achieving 110% of quotaAkka is a platform to build and run apps that are elastic, agile, and resilient. Industry titans and disruptors rely on Akka when application responsiveness must be guaranteed. Engineering teams use a simple SDK and powerful libraries to build transactional, durable, and real-time services that distribute logic and data together. Operations are fully automated in serverless and BYOC environments, and a self-hosted option is available.

- Was the first CSM ever at Lightbend and helped to establish a cadence for how all future Customer Success Managers will work with their customers. - Oversaw full lifecycle management of over 75 worldwide accounts including over 20 Fortune 500 companies.- Onboarded new customers an identified customer needs, challenges, risks and overall goals.- Worked with the sales team to increase the average ARR of each customer year over year.- Worked with sales and services team to upsell over 60% of the customers that I manage- Achieved 105% quota attainment on all renewals for first two years.- Work with Lightbend Sales and Professional Services team to guide projects from creation to delivery

- Achieved 170% quota achievement for 8 straight months.- Sourced over $6,245,718 in total pipeline- Sourced major deals that led to 1.4 Million in new ARR for the company in my first 3 months.- Sourced over 10 new logos including Royal Caribbean, Giphy, Capital One, Numerix, and Electronic Arts.- Assisted in the land and expand effort of strategic enterprise accounts through marketing efforts, inbound/outbound lead generation & qualification.- First SDR promoted to Senior SDR, then within 4 months was the first SDR promoted to be Customer Success Manager. - Understood complex application architectures, and articulated the value and process of digital transformation through the adoption of microservices architectures, containers, and a cutting edge application stack leveraging technologies including Scala, Akka, Play Framework, Lagom, Kubernetes, OpenShift, Docker, & Kafka.

Akka is a platform to build and run apps that are elastic, agile, and resilient. Industry titans and disruptors rely on Akka when application responsiveness must be guaranteed. Engineering teams use a simple SDK and powerful libraries to build transactional, durable, and real-time services that distribute logic and data together. Operations are fully automated in serverless and BYOC environments, and a self-hosted option is available.

• Monitored online traffic and sales• Coordinated weekly B2B sales meetings with corporate office in Augusta• Created and implemented marketing campaigns to harness the power of our customer base• Monitored trends and analyzed sales data before introducing new products• Managed order logistics by monitoring efficiencies and enforcing best practices• Trained and managed a team of 15 office and warehouse employees• Achieved 100% client retention by continuing and exceptional, personal and professional relationship with clients• Recognized quarterly for excellence in sales and service

• Managed all aspects of traditional and digital advertising for automotive clients• Communicated with clients, vendors and media partners daily to set expectations and ensure success and satisfaction• Wrote and participated in the production of television and radio spots for clients such as Ramey Auto Group and Heyward Allen Toyota• Brainstormed and drafted original copy used in television and radio spots for key clients, like Ramey Auto Group and Heyward Allen Toyota• Increased online traffic and sales by developing budgets, implementing strategic campaigns across all media channels, and leveraging SEO

.• Oversaw the Online Marketing Coordinator, aspects of traditional advertising, as well as some digital and social media• Used knowledge of industry and relationships with vendors to negotiate contracts, provide outstanding service, and increase product margins• Analyzed trends and monitored stock in attempt to leverage obsolete inventory to generate surplus revenue• Serviced existing clients while continuing to increase account base through lead generation and prospecting• Developed and implemented strategic marketing campaigns focused on increasing customer base and driving overall sales• Leveraged SEO, digital media, and social platforms to foster brand identity and promote consumer acquisition• Monitored and maintained e-commerce website

• Oversaw the entire Sales Department, all aspects of traditional advertising as well as all digital and social media• Serviced existing commercial clients while continuing to increase account base through lead generation, prospecting, and B2B sales• Developed and implemented strategic marketing campaigns focused on increasing customer base and driving overall sales• Allocated marketing budget across all platforms.• Restructured warehouse best practices for optimum performance and efficiency• On-boarded and trained all new warehouse personnel in equipment, safety, and processes

• Developed and implemented strategic marketing campaigns focused on increasing customer base and driving overall sales• Leveraged SEO, digital media, and social platforms to foster brand identity and promote customer acquisition• Consistently excelled in new business development and customer satisfaction resulting in substantial increase in sales• Assessed and resolved client account problems quickly and efficiently