Eric Li Email & Phone Number

Australia

New Zealand, China

• Deal with technical and commercial issues, align resources to meet customers’ requirements and company strategy
• Set up company sales budget and product forecast to drive sustainable growth in revenue
• Manage company own and 3PL’s Warehouse to ensure reasonable stock level and accuracy and efficiency delivery
• Lead customer service team to build long-term relationship with key distributors, customers and suppliers
• Oversee ICT team to ensure network and system work well, repair and replace facilities based on annual budget
• Lead company innovation projects to win market share and continuing improvement projects to optimize procedure and reduce potential risks of business

Auckland, New Zealand

• Repair IT products (motherboard, graphic card, monitor, etc.) and deal with quality issues of IT products to provide excellent after-sale services
• Communicate with clients and suppliers to carry out product return, edit quality standard and service dockets for service items
• Actively engage in project management to optimize product returning process
• Attend sales events (e.g., Noel Leeming Massive sellout) to display and promote products and servicesKey Achievements
• Lead the project of optimizing returning process (label design and database establishment)

Shenzhen, Guangdong, China

• Deal with quality issues of display during test and multi production stages and led the qualification of new product in customer plants.
• Work closely with OEMs, clients and different departments to improve product quality and manufacturing process to avoid potential risks
• Collaborate with sales team to increase market share and work closely with legal team to sign technical contract with clients
• Provide technical training to customer, build good relationship with clients for further business opportunitiesKey Achievements
• Gain a high level of customer satisfaction and support sales team to maintain a big share of existing clients and achieve new business cooperation

Shenzhen, Guangdong, China

• Lead the qualification process of new LCD modules to meet OEMs and clients’ technical requirements
• Operate the oscilloscope to obtain electronic waves of display device (time sequence, voltage, current, power), and using the colour analyser to measure brightness and colour balance of monitor and TV
• Work closely with marketing team and sales team for products promotion
• Host monthly technical meetings with clients for product roadmap and new trend of product technology
• Organise new product launch and seek potential business opportunities Key Achievements
• Lead display projects to qualify LCD panel in Apple tablets, HP/Dell monitors and Lenovo AIO computers

Shenzhen, Guangdong, China

• Design and test new products of display panel(CRT and PDP), deal with technical issues
• Edit products’ specification and update technical criteria of production
• Optimise production process and train operators
• Source and authenticate suppliers of electronic componentsKey Achievements
• Built a solid foundation of R&D and quality control

Master'S Degree(Honor), Engineering/Industrial Management

Activities and Societies: Study business courses: Marketing, Management and Supply Chain Management, be involved in company's project..

Master Of Engineering (M.Eng.), Electrical, Electronic And Communications Engineering Technology/Technician

Served as a monitor and assisted teachers for class daily routine.

Bachelor'S Degree(Honor), Electrical, Electronic And Communications Engineering Technology/Technician, Got A Reward Of Excellent Graduate In 2004

Activities and Societies: Journalist Built a solid foundation in electronics engineering field.