Eric Li Email & Phone Number

Australia

Australia

New Zealand, China

• Deal with technical and commercial issues, align resources to meet customers’ requirements and company strategy• Set up company sales budget and product forecast to drive sustainable growth in revenue• Manage company own and 3PL’s Warehouse to ensure reasonable stock level and accuracy and efficiency delivery• Lead customer service team to build long-term relationship with key distributors, customers and suppliers• Oversee ICT team to ensure network and system work well, repair and replace facilities based on annual budget• Lead company innovation projects to win market share and continuing improvement projects to optimize procedure and reduce potential risks of business• Cooperate with Sales team to identify inner and outer Needs, and review sales strategy based on market trends and competitors’ move• Co-work with legal team to draft and sign supply and quality agreements, rental and service contracts with customers and suppliersKey Achievements• Lead company innovation projects to build new warehouse and new manufacturing site in China to meet demand and reduce cost• Ensure sufficient supply of medical device to meet surge demand during Hong Kong and China Covid Surge period (2022~2023)• Lead CI projects to improve Warehouse H&S environment, utilize Customer’s purchase order, optimize delivery system and quality management system, correct weight discrepancy of products and improve Free trade agreement Certificate application process etc• Build a quality system and H&S plan for China sales office and support the initial operation of new manufacturing site project• Extensive experience in negotiating and signing the supply and quality contracts with suppliers and customers• Abundant work experience in New Zealand, China and Hong Kong to build solid relationship with different parties and improve production efficiency, delivery accuracy, storage and customer service level

Auckland, New Zealand

•Repair IT products (motherboard, graphic card, monitor, etc.) and deal with quality issues of IT products to provide excellent after-sale services•Communicate with clients and suppliers to carry out product return, edit quality standard and service dockets for service items•Actively engage in project management to optimize product returning process•Attend sales events (e.g., Noel Leeming Massive sellout) to display and promote products and servicesKey Achievements•Lead the project of optimizing returning process (label design and database establishment)

Shenzhen, Guangdong, China

•Deal with quality issues of display during test and multi production stages and led the qualification of new product in customer plants.•Work closely with OEMs, clients and different departments to improve product quality and manufacturing process to avoid potential risks•Collaborate with sales team to increase market share and work closely with legal team to sign technical contract with clients•Provide technical training to customer, build good relationship with clients for further business opportunitiesKey Achievements•Gain a high level of customer satisfaction and support sales team to maintain a big share of existing clients and achieve new business cooperation

Shenzhen, Guangdong, China

•Lead the qualification process of new LCD modules to meet OEMs and clients’ technical requirements •Operate the oscilloscope to obtain electronic waves of display device (time sequence, voltage, current, power), and using the colour analyser to measure brightness and colour balance of monitor and TV•Work closely with marketing team and sales team for products promotion•Host monthly technical meetings with clients for product roadmap and new trend of product technology•Organise new product launch and seek potential business opportunities Key Achievements•Lead display projects to qualify LCD panel in Apple tablets, HP/Dell monitors and Lenovo AIO computers

Shenzhen, Guangdong, China

•Design and test new products of display panel(CRT and PDP), deal with technical issues•Edit products’ specification and update technical criteria of production•Optimise production process and train operators•Source and authenticate suppliers of electronic componentsKey Achievements•Built a solid foundation of R&D and quality control

Master'S Degree(Honor), Engineering/Industrial Management

Activities and Societies: Study business courses: Marketing, Management and Supply Chain Management, be involved in company's project..

Master Of Engineering (M.Eng.), Electrical, Electronic And Communications Engineering Technology/Technician

Served as a monitor and assisted teachers for class daily routine.

Bachelor'S Degree(Honor), Electrical, Electronic And Communications Engineering Technology/Technician, Got A Reward Of Excellent Graduate In 2004

Activities and Societies: Journalist Built a solid foundation in electronics engineering field.